Accessible customer service: How Ontario's accessibility laws will enhance the visitor experience and create a welcoming environment for the 2015 Pan/Parapan American Games

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This is an abstract of a paper for the Destinations for All World Summit 2014 in Montreal (D4All) Conference site: http://www.destinationsforall2014.com/en/ D4All presentation by Scott Rains: https://independent.academia.edu/ScottRains/Drafts

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