July 18, 2008

Advances at Avis

Although originally nudged along by litigation Avis Rent A Car continues to show commitment to the disability community as travelers with further improvements in service announced yesteerday.

Press release:


Avis Rent A Car today announced the nationwide rollout of mobility
devices and the addition of new mobility devices including heavy duty
scooters, power chairs and manual wheelchairs, to its Avis Access(R)
program, the Company's suite of products for travelers with
disabilities. The national rollout of these lightweight,
battery-operated portable mobility scooters follows a successful test
in Orlando and Las Vegas.

Mobility devices are popular with older travelers in addition to
people with disabilities, especially when traveling for special
purposes such as vacations, graduations or weddings. They are also
used by general consumers for special purposes, including:

-- Navigating large conventions or resorts with long walkways;
-- Overcoming the inconvenience of a temporary ailment such as a sprained
ankle or fracture;
-- Making sightseeing in large cities easier and more enjoyable,
especially during the hot summer months.

"Customer response to mobility scooters in Orlando and Las Vegas was
strong," said Michael Caron, vice president of product and program
development for Avis Budget Group, Inc., parent company of Avis.
"Offering these rental products in additional cities as demand
increases shows how 'We Try Harder' at Avis to bring customers
products and services that make travel more accessible for all."

"My son had broken his leg and the scooter made it possible for him
to go everywhere with the family," said Ted Fardoe, an Avis customer
who rented a mobility device in Orlando. "The scooter rental made a
huge difference in the entire family's ability to enjoy our

In 2004, Avis introduced Avis Access, the most comprehensive suite of
products in the car rental industry aimed at making travel more
accessible for travelers with disabilities. Available free of charge
with all Avis car rentals, Avis Access products include transfer
boards, swivel seats, spinner knobs, hand-controls and panoramic
mirrors. Last year, Avis also introduced a national training program
to educate employees on how to recognize different types of
disabilities and how best to assist these customers. Avis employees
are also trained in the correct usage of terminology and language
when dealing with persons that are sight or hearing impaired,
speech-impaired or use wheelchairs.
devices that can be reserved directly through
Scootaround, the industry leader in mobility equipment rentals, and
are available for rent for a minimum of three days. For more
information or to make a reservation, visit www.avis.com/access or
call 1-888-TRY-HARDER.

About Avis

Avis Rent A Car System, LLC and its subsidiaries operate one of the
world's leading car rental brands, providing business and leisure
customers with a wide range of services at more than 2,100 locations
in the United States, Canada, Australia, New Zealand and the Latin
American/Caribbean region. Avis is one of the world's top brands for
customer loyalty, as ranked in the 2008 Brand Keys(R) Customer
Loyalty Engagement Index. The company is a wholly owned subsidiary of
Avis Budget Group, Inc.

Posted by rollingrains at July 18, 2008 01:18 AM