June 09, 2008
Customers & Human Resource Development
"I am a customer. I am paying for your service and I expect my needs to be met!" This is what we, those who have a disability, should make perfectly clear before going on a trip.
That trip is a process. We imagine it. We plan it. We do it. It is essential that transportation, lodging, and tourism attractions are accessible. If any one of those links fails the trip does not take place. It is like renting a car without a steering wheel.
The greatest lack in Argentina? The transportation network transportation and cars to rent to get to a hotel.
The big step forward? The quantity of hotels with accessible rooms. National Parks with physical and programmatic accessibility for visitors with disabilities.
The challenge? Human Resource training -- The best ramp is useless if the worker does not know how to take care of his or her guest needs.
Nélida Barbeito, Tourism Professional
Argentina
From Clarin.com
Posted by rollingrains at June 9, 2008 01:19 AM