May 23, 2006

EU Policy: Rights of Disabled Persons and Persons with Reduced Mobility When Travelling by Air

Ratified but not yet published below is the English version of the EU regulations on travel and people with disabilities. The text will be signed June 14 and two weeks later.

The regulation will take effect two years after the publication in the official journal of the EC, except for Articles 3 and 4 (on denied boarding) which will apply with effect from one year after the publication.

EUROPEAN UNION


THE EUROPEAN PARLIAMENT THE COUNCIL


Brussels, 21 April 2006
(OR. en)

2005/0007 (COD) PE-CONS 3681/05

AVIATION 194
SOC 527
CODEC 1222
OC 990

LEGISLATIVE ACTS AND OTHER INSTRUMENTS

Subject: REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE
COUNCIL concerning the rights of disabled persons and persons
with reduced mobility when travelling by air

COMMON GUIDELINES
Consultation deadline for Bulgaria and Romania: 02.05.2006

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REGULATION (EC) No .../2006 OF THE EUROPEAN PARLIAMENT AND
OF THE COUNCIL


of
concerning the rights of disabled persons and persons
with reduced mobility when travelling by air


(Text with EEA relevance)


THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION,


Having regard to the Treaty establishing the European Community, and in particular Article 80(2)
thereof,

Having regard to the proposal from the Commission,


1

Having regard to the Opinion of the European Economic and Social Committee,

2

Having regard to the Opinion of the Committee of the Regions,

3

Acting in accordance with the procedure laid down in Article 251 of the Treaty,

1

OJ C 24, 31.1.2006, p. 12.

2

OJ C XX, XX, p. XX.

3

Opinion of the European Parliament of 15 December 2005 (not yet published in the Official
Journal), and Council Decision of…

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Whereas:

(1) The single market for air services should benefit citizens in general. Consequently,
disabled persons and persons with reduced mobility, whether caused by disability, age or
any other factor, should have opportunities for air travel comparable to those of other
citizens. Disabled persons and persons with reduced mobility have the same right as all
other citizens to free movement, freedom of choice and non-discrimination. This applies to
air travel as to other areas of life.
(2) Disabled persons and persons with reduced mobility should therefore be accepted for
carriage and not refused transport on the grounds of their disability or lack of mobility,
except for reasons which are justified on the grounds of safety and prescribed by law.
Before accepting reservations from disabled persons or persons with reduced mobility, air
carriers, their agents and tour operators should make all reasonable efforts to verify
whether there is a reason which is justified on the grounds of safety and which would
prevent such persons being accommodated on the flights concerned.
(3) This Regulation should not affect other rights of passengers established by Community
legislation and notably Council Directive 90/314/EEC of 13 June 1990 on package travel,
1

package holidays and package tours and Regulation (EC) No 261/2004 of the European
Parliament and of the Council of 11 February 2004 establishing common rules on
compensation and assistance to air passengers in the event of denied boarding and of

2

cancellation or long delay of flights. Where the same event would give rise to the same
right of reimbursement or rebooking under either of those legislative acts as well as under
this Regulation, the person so entitled should be allowed to exercise that right once only, at
his or her discretion.

1

OJ L 158, 23.6.1990, p. 59.

2

OJ L 46, 17.2.2004, p. 1.

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(4) In order to give disabled persons and persons with reduced mobility opportunities for air
travel comparable to those of other citizens, assistance to meet their particular needs should
be provided at the airport as well as on board aircraft, by employing the necessary staff and
equipment. In the interests of social inclusion, the persons concerned should receive this
assistance without additional charge.
(5) Assistance given at airports situated in the territory of a Member State to which the Treaty
applies should, among other things, enable disabled persons and persons with reduced
mobility to proceed from a designated point of arrival at an airport to an aircraft and from
the aircraft to a designated point of departure from the airport, including embarking and
disembarking. These points should be designated at least at the main entrances to terminal
buildings, in areas with check-in counters, in train, light rail, metro and bus stations, at taxi
ranks and other drop-off points, and in airport car parks. The assistance should be
organised so as to avoid interruption and delay, while ensuring high and equivalent
standards throughout the Community and making best use of resources, whatever airport or
air carrier is involved.
(6) To achieve these aims, ensuring high quality assistance at airports should be the
responsibility of a central body. As managing bodies of airports play a central role in
providing services throughout their airports, they should be given this overall
responsibility.
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(7) Managing bodies of airports may provide the assistance to disabled persons and persons
with reduced mobility themselves. Alternatively, in view of the positive role played in the
past by certain operators and air carriers, managing bodies may contract with third parties
for the supply of this assistance, without prejudice to the application of relevant rules of
Community law, including those on public procurement.
(8) Assistance should be financed in such a way as to spread the burden equitably among all
passengers using an airport and to avoid disincentives to the carriage of disabled persons
and persons with reduced mobility. A charge levied on each air carrier using an airport,
proportionate to the number of passengers it carries to or from the airport, appears to be the
most effective way of funding.
(9) With a view to ensuring, in particular, that the charges levied on an air carrier are
commensurate with the assistance provided to disabled persons and persons with reduced
mobility, and that these charges do not serve to finance activities of the managing body
other than those relating to the provision of such assistance, the charges should be adopted
and applied in full transparency. Council Directive 96/67/EC of 15 October 1996 on access
1

to the groundhandling market at Community airports and in particular the provisions on
separation of accounts, should therefore apply where this does not conflict with this
Regulation.

OJ L 272, 25.10.1996, p. 36. Directive as amended by Regulation (EC) No 1882/2003 of the
European Parliament and of the Council (OJ L 284, 31.10.2003, p. 1).

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(10) In organising the provision of assistance to disabled persons and persons with reduced
mobility, and the training of their personnel, airports and air carriers should have regard to
the Code of Good Conduct in Ground Handling for Persons with Reduced Mobility of the
European Civil Aviation Conference ("ECAC"), as set out in ECAC document 30, Part I,
Section 5 and its associated annexes at the time of adoption of this Regulation.
(11) In deciding on the design of new airports and terminals, and as part of major
refurbishments, managing bodies of airports should, where possible, take into account the
needs of disabled persons and persons with reduced mobility. Similarly, air carriers should,
where possible, take such needs into account when deciding on the design of new and
newly refurbished aircraft.
(12) Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on
the protection of individuals with regard to the processing of personal data and on the free
1

movement of such data should be strictly enforced in order to guarantee respect for the
privacy of disabled persons and persons with reduced mobility, and ensure that the
information requested serves merely to fulfil the assistance obligations laid down in this
Regulation and is not used against passengers seeking the service in question.

(13) All essential information provided to air passengers should be provided in alternative
formats accessible to disabled persons and persons with reduced mobility, and should be in
at least the same languages as the information made available to other passengers.
OJ L 281, 23.11.1995, p. 31. Directive as amended by Regulation (EC) No 1882/2003.

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(14) Where wheelchairs or other mobility equipment or assistive devices are lost or damaged
during handling at the airport or during transport on board aircraft, the passenger to whom
the equipment belongs should be compensated, in accordance with rules of international,
Community and national law.
(15) Member States should supervise and ensure compliance with this Regulation and designate
an appropriate body to carry out enforcement tasks. This supervision does not affect the
rights of disabled persons and persons with reduced mobility to seek legal redress from
courts under national law.
(16) It is important that a disabled person or person with reduced mobility who considers that
this Regulation has been infringed be able to bring the matter to the attention of the
managing body of the airport or to the attention of the air carrier concerned, as the case
may be. If the disabled person or person with reduced mobility cannot obtain satisfaction
in such way, he or she should be free to make a complaint to the body or bodies designated
to that end by the relevant Member State.
(17) Complaints concerning assistance given at an airport should be addressed to the body or
bodies designated for the enforcement of this Regulation by the Member State where the
airport is situated. Complaints concerning assistance given by an air carrier should be
addressed to the body or bodies designated for the enforcement of this Regulation by the
Member State which has issued the operating licence to the air carrier.
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(18) Member States should lay down penalties applicable to infringements of this Regulation
and ensure that those penalties are applied. The penalties, which could include ordering the
payment of compensation to the person concerned, should be effective, proportionate and
dissuasive.
(19) Since the objectives of this Regulation, namely to ensure high and equivalent levels of
protection and assistance throughout the Member States and to ensure that economic
agents operate under harmonised conditions in a single market, cannot sufficiently be
achieved by the Member States and can therefore, by reason of the scale or effects of the
action, be better achieved at Community level, the Community may adopt measures, in
accordance with the principle of subsidiarity as set out in Article 5 of the Treaty . In
accordance with the principle of proportionality as set out in that Article, this Regulation
does not go beyond what is necessary in order to achieve those objectives.
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(20) This Regulation respects the fundamental rights and observes the principles recognised in
particular by the Charter of Fundamental Rights of the European Union.
(21) Arrangements for greater cooperation over the use of Gibraltar airport were agreed in
London on 2 December 1987 by the Kingdom of Spain and the United Kingdom in a joint
declaration by the Ministers of Foreign Affairs of the two countries. Such arrangements
have yet to enter into operation,
HAVE ADOPTED THIS REGULATION:

Article 1
Purpose and scope


1. This Regulation establishes rules for the protection of and provision of assistance to
disabled persons and persons with reduced mobility travelling by air, both to protect them
against discrimination and to ensure that they receive assistance.
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2. The provisions of this Regulation shall apply to disabled persons and persons with reduced
mobility, using or intending to use commercial passenger air services on departure from,
on transit through, or on arrival at an airport, when the airport is situated in the territory of
a Member State to which the Treaty applies.
3. Articles 3, 4 and 10 shall also apply to passengers departing from an airport situated in a
third country to an airport situated in the territory of a Member State to which the Treaty
applies, if the operating carrier is a Community air carrier.
4. This Regulation shall not affect the rights of passengers established by
Directive 90/314/EEC and under Regulation (EC) No 261/2004.
5. In so far as the provisions of this Regulation conflict with those of Directive 96/67/EC, this
Regulation shall prevail.
6. Application of this Regulation to Gibraltar airport is understood to be without prejudice to
the respective legal positions of the Kingdom of Spain and the United Kingdom with
regard to the dispute over sovereignty over the territory in which the airport is situated.
7. Application of this Regulation to Gibraltar airport shall be suspended until the
arrangements included in the Joint Declaration made by the Foreign Ministers of
the Kingdom of Spain and the United Kingdom on 2 December 1987 enter into operation.
The Governments of Spain and of the United Kingdom shall inform the Council of the date
of entry into operation.
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Article 2
Definitions


For the purposes of this Regulation the following definitions shall apply:

(a) "disabled person" or "person with reduced mobility" means any person whose mobility
when using transport is reduced due to any physical disability (sensory or locomotor,
permanent or temporary), intellectual disability or impairment, or any other cause of
disability, or age, and whose situation needs appropriate attention and the adaptation to his
or her particular needs of the service made available to all passengers;
(b) "air carrier" means an air transport undertaking with a valid operating licence;
(c) "operating air carrier" means an air carrier that performs or intends to perform a flight
under a contract with a passenger or on behalf of another person, legal or natural, having a
contract with that passenger;
(d) "Community air carrier" means an air carrier with a valid operating licence granted by a
Member State in accordance with Council Regulation (EEC) No 2407/92 of 23 July 1992
1

on licensing of air carriers;

(e) "tour operator" means, with the exception of an air carrier, an organiser or retailer within
the meaning of Article 2(2) and (3) of Directive 90/314/EEC;
OJ L 240, 24.8.1992, p. 1.

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(f) "managing body of the airport" or "managing body" means a body which notably has as its
objective under national legislation the administration and management of airport
infrastructures, and the coordination and control of the activities of the various operators
present in an airport or airport system;
(g) "airport user" means any natural or legal person responsible for the carriage of passengers
by air from or to the airport in question;
(h) "Airport Users Committee" means a committee of representatives of airport users or
organisations representing them;
(i) "reservation" means the fact that the passenger has a ticket, or other proof, which indicates
that the reservation has been accepted and registered by the air carrier or tour operator;
(j) "airport" means any area of land specially adapted for the landing, taking-off and
manoeuvres of aircraft, including ancillary installations which these operations may
involve for the requirements of aircraft traffic and services including installations needed
to assist commercial air services;
(k) "airport car park" means a car park, within the airport boundaries or under the direct
control of the managing body of an airport, which directly serves the passengers using that
airport;
(l) "commercial passenger air service" means a passenger air transport service operated by an
air carrier through a scheduled or non-scheduled flight offered to the general public for
valuable consideration, whether on its own or as part of a package.
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Article 3
Prevention of refusal of carriage


An air carrier or its agent or a tour operator shall not refuse, on the grounds of disability or of
reduced mobility:

(a) to accept a reservation for a flight departing from or arriving at an airport to which this
Regulation applies;
(b) to embark a disabled person or a person with reduced mobility at such an airport, provided
that the person concerned has a valid ticket and reservation.
Article 4
Derogations, special conditions and information


1. Notwithstanding the provisions of Article 3, an air carrier or its agent or a tour operator
may refuse, on the grounds of disability or of reduced mobility, to accept a reservation
from or to embark a disabled person or a person with reduced mobility:
(a) in order to meet applicable safety requirements established by international,
Community or national law or in order to meet safety requirements established by the
authority that issued the air operator's certificate to the air carrier concerned;
(b) if the size of the aircraft or its doors makes the embarkation or carriage of that
disabled person or person with reduced mobility physically impossible.
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In the event of refusal to accept a reservation on the grounds referred to under points (a)
or (b) of the first subparagraph, the air carrier, its agent or the tour operator shall make
reasonable efforts to propose an acceptable alternative to the person in question.

A disabled person or a person with reduced mobility who has been denied embarkation on
the grounds of his or her disability or reduced mobility and any person accompanying this
person pursuant to paragraph 2 of this Article shall be offered the right to reimbursement
or re-routing as provided for in Article 8 of Regulation (EC) No 261/2004. The right to the
option of a return flight or re-routing shall be conditional upon all safety requirements
being met.

2. Under the same conditions referred to in paragraph 1, first subparagraph, point (a), an air
carrier or its agent or a tour operator may require that a disabled person or person with
reduced mobility be accompanied by another person who is capable of providing the
assistance required by that person.
3. An air carrier or its agent shall make publicly available, in accessible formats and in at
least the same languages as the information made available to other passengers, the safety
rules that it applies to the carriage of disabled persons and persons with reduced mobility,
as well as any restrictions on their carriage or on that of mobility equipment due to the size
of aircraft. A tour operator shall make such safety rules and restrictions available for flights
included in package travel, package holidays and package tours which it organises, sells or
offers for sale.
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4. When an air carrier or its agent or a tour operator exercises a derogation under
paragraphs 1 or 2, it shall immediately inform the disabled person or person with reduced
mobility of the reasons therefor. On request, an air carrier, its agent or a tour operator shall
communicate these reasons in writing to the disabled person or person with reduced
mobility, within five working days of the request.
Article 5
Designation of points of arrival and departure


1. In cooperation with airport users, through the Airport Users Committee where one exists,
and relevant organisations representing disabled persons and persons with reduced
mobility, the managing body of an airport shall, taking account of local conditions,
designate points of arrival and departure within the airport boundary or at a point under the
direct control of the managing body, both inside and outside terminal buildings, at which
disabled persons or persons with reduced mobility can, with ease, announce their arrival at
the airport and request assistance.
2. The points of arrival and departure referred to in paragraph 1, shall be clearly signed and
shall offer basic information about the airport, in accessible formats.
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Article 6
Transmission of information


1. Air carriers, their agents and tour operators shall take all measures necessary for the
receipt, at all their points of sale in the territory of the Member States to which the Treaty
applies, including sale by telephone and via the Internet, of notifications of the need for
assistance made by disabled persons or persons with reduced mobility.
2. When an air carrier or its agent or a tour operator receives a notification of the need for
assistance at least 48 hours before the published departure time for the flight , it shall
transmit the information concerned at least 36 hours before the published departure time
for the flight:
(a) to the managing bodies of the airports of departure, arrival and transit, and
(b) to the operating air carrier, if a reservation was not made with that carrier, unless the
identity of the operating air carrier is not known at the time of notification, in which
case the information shall be transmitted as soon as practicable.
3. In all cases other than those mentioned in paragraph 2, the air carrier or its agent or tour
operator shall transmit the information as soon as possible.
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4. As soon as possible after the departure of the flight, an operating air carrier shall inform
the managing body of the airport of destination, if situated in the territory of a Member
State to which the Treaty applies, of the number of disabled persons and persons with
reduced mobility on that flight requiring assistance specified in Annex I and of the nature
of that assistance.
Article 7
Right to assistance at airports


1. When a disabled person or person with reduced mobility arrives at an airport for travel by
air, the managing body of the airport shall be responsible for ensuring the provision of the
assistance specified in Annex I in such a way that the person is able to take the flight for
which he or she holds a reservation, provided that the notification of the person's particular
needs for such assistance has been made to the air carrier or its agent or the tour operator
concerned at least 48 hours before the published time of departure of the flight. This
notification shall also cover a return flight, if the outward flight and the return flight have
been contracted with the same air carrier.
2. Where use of a recognised assistance dog is required, this shall be accommodated provided
that notification of the same is made to the air carrier or its agent or the tour operator in
accordance with applicable national rules covering the carriage of assistance dogs on board
aircraft, where such rules exist.
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3. If no notification is made in accordance with paragraph 1, the managing body shall make
all reasonable efforts to provide the assistance specified in Annex I in such a way that the
person concerned is able to take the flight for which he or she holds a reservation.
4. The provisions of paragraph 1 shall apply on condition that:
(a) the person presents himself or herself for check-in:
(i) at the time stipulated in advance and in writing (including by electronic means)
by the air carrier or its agent or the tour operator, or
(ii) if no time is stipulated, not later than one hour before the published departure
time,
or

(b) the person arrives at a point within the airport boundary designated in accordance
with Article 5:
(i) at the time stipulated in advance and in writing (including by electronic means)
by the air carrier or its agent or the tour operator, or
(ii) if no time is stipulated, not later than two hours before the published departure
time.
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5. When a disabled person or person with reduced mobility transits through an airport to
which this Regulation applies, or is transferred by an air carrier or a tour operator from the
flight for which he or she holds a reservation to another flight, the managing body shall be
responsible for ensuring the provision of the assistance specified in Annex I in such a way
that the person is able to take the flight for which he or she holds a reservation.
6. On the arrival by air of a disabled person or person with reduced mobility at an airport to
which this Regulation applies, the managing body of the airport shall be responsible for
ensuring the provision of the assistance specified in Annex I in such a way that the person
is able to reach his or her point of departure from the airport as referred to in Article 5.
7. The assistance provided shall, as far as possible, be appropriate to the particular needs of
the individual passenger.
Article 8
Responsibility for assistance at airports


1. The managing body of an airport shall be responsible for ensuring the provision of the
assistance specified in Annex I without additional charge to disabled persons and persons
with reduced mobility.
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2. The managing body may provide such assistance itself. Alternatively, in keeping with its
responsibility, and subject always to compliance with the quality standards referred to in
Article 9(1), the managing body may contract with one or more other parties for the supply
of the assistance. In cooperation with airport users, through the Airport Users Committee
where one exists, the managing body may enter into such a contract or contracts on its own
initiative or on request, including from an air carrier, and taking into account the existing
services at the airport concerned. In the event that it refuses such a request, the managing
body shall provide written justification.
3. The managing body of an airport may, on a non-discriminatory basis, levy a specific
charge on airport users for the purpose of funding this assistance.
4. This specific charge shall be reasonable, cost-related, transparent and established by the
managing body of the airport in cooperation with airport users, through the Airport Users
Committee where one exists or any other appropriate entity. It shall be shared among
airport users in proportion to the total number of all passengers that each carries to and
from that airport.
5. The managing body of an airport shall separate the accounts of its activities relating to the
assistance provided to disabled persons and persons with reduced mobility from the
accounts of its other activities, in accordance with current commercial practice.
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6. The managing body of an airport shall make available to airport users, through the
Airport Users Committee where one exists or any other appropriate entity, as well as to the
enforcement body or bodies referred to in Article 14, an audited annual overview of
charges received and expenses made in respect of the assistance provided to disabled
persons and persons with reduced mobility.
Article 9
Quality standards for assistance


1. With the exception of airports whose annual traffic is less than 150 000 commercial
passenger movements, the managing body shall set quality standards for the assistance
specified in Annex I and determine resource requirements for meeting them, in cooperation
with airport users, through the Airport Users Committee where one exists, and
organisations representing disabled passengers and passengers with reduced mobility.
2. In the setting of such standards, full account shall be taken of internationally recognised
policies and codes of conduct concerning facilitation of the transport of disabled persons or
persons with reduced mobility, notably the ECAC Code of Good Conduct in Ground
Handling for Persons with Reduced Mobility.
3. The managing body of an airport shall publish its quality standards.
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4. An air carrier and the managing body of an airport may agree that, for the passengers
whom that air carrier transports to and from the airport, the managing body shall provide
assistance of a higher standard than the standards referred to in paragraph 1 or provide
services additional to those specified in Annex I.
5. For the purpose of funding either of these, the managing body may levy a charge on the air
carrier additional to that referred to in Article 8(3), which shall be transparent, cost-related
and established after consultation of the air carrier concerned.
Article 10
Assistance by air carriers


An air carrier shall provide the assistance specified in Annex II without additional charge to a
disabled person or person with reduced mobility departing from, arriving at or transiting through an
airport to which this Regulation applies provided that the person in question fulfils the conditions
set out in Article 7(1), (2) and (4).

Article 11
Training


Air carriers and airport managing bodies shall:

(a) ensure that all their personnel, including those employed by any sub-contractor, providing
direct assistance to disabled persons and persons with reduced mobility have knowledge of
how to meet the needs of persons having various disabilities or mobility impairments;
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(b) provide disability- equality and disability- awareness training to all their personnel
working at the airport who deal directly with the travelling public;
(c) ensure that, upon recruitment, all new employees attend disability-related training and that
personnel receive refresher training courses when appropriate.
Article 12
Compensation for lost or damaged wheelchairs,

other mobility equipment and assistive devices


Where wheelchairs or other mobility equipment or assistive devices are lost or damaged whilst
being handled at the airport or transported on board aircraft, the passenger to whom the equipment
belongs shall be compensated, in accordance with rules of international, Community and national
law.

Article 13
Exclusion of waiver


Obligations towards disabled persons and persons with reduced mobility pursuant to this Regulation
shall not be limited or waived.

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Article 14
Enforcement body and its tasks


1. Each Member State shall designate a body or bodies responsible for the enforcement of
this Regulation as regards flights departing from or arriving at airports situated in its
territory. Where appropriate, this body or bodies shall take the measures necessary to
ensure that the rights of disabled persons and persons with reduced mobility are respected,
including compliance with the quality standards referred to in Article 9(1). The Member
States shall inform the Commission of the body or bodies designated.
2. Member States shall, where appropriate, provide that the enforcement body or bodies
designated under paragraph 1 shall also ensure the satisfactory implementation of
Article 8, including as regards the provisions on charges with a view to avoiding unfair
competition. They may also designate a specific body to that effect
Article 15
Complaint procedure


1. A disabled person or person with reduced mobility who considers that this Regulation has
been infringed may bring the matter to the attention of the managing body of the airport or
to the attention of the air carrier concerned, as the case may be.
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2. If the disabled person or person with reduced mobility cannot obtain satisfaction in such
way, complaints may be made to any body or bodies designated under Article 14(1), or to
any other competent body designated by a Member State, about an alleged infringement of
this Regulation.
3. A body in one Member State which receives a complaint concerning a matter that comes
under the responsibility of a designated body of another Member State shall forward the
complaint to the body of that other Member State.
4. The Member States shall take measures to inform disabled persons and persons with
reduced mobility of their rights under this Regulation and of the possibility of complaint to
this designated body or bodies.
Article 16
Penalties


The Member States shall lay down rules on penalties applicable to infringements of this Regulation
and shall take all the measures necessary to ensure that those rules are implemented. The penalties
provided for must be effective, proportionate and dissuasive. The Member states shall notify those
provisions to the Commission and shall notify it without delay of any subsequent amendment
affecting them.

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Article 17
Report


The Commission shall report to the European Parliament and the Council by 1 January 2010 at the
latest on the operation and the effects of this Regulation. The report shall be accompanied where
necessary by legislative proposals implementing in further detail the provisions of this Regulation,
or revising it.

Article 18
Entry into force


This Regulation shall enter into force on the twentieth day following that of its publication in the
Official Journal of the European Union.

*

It shall apply with effect from .......... , except Articles 3 and 4, which shall apply with effect


**

from .......... .


This Regulation shall be binding in its entirety and directly applicable in all Member States.

Done at,

For the European Parliament For the Council
The President The President

* Two years following the date of publication in the Official Journal.

** One year following the date of publication in the Official Journal.

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ANNEX I

Assistance under the responsibility of the managing bodies of airports

Assistance and arrangements necessary to enable disabled persons and persons with reduced
mobility to:

– communicate their arrival at an airport and their request for assistance at the designated
points inside and outside terminal buildings mentioned in Article 5,
– move from a designated point to the check-in counter,
– check-in and register baggage,
– proceed from the check-in counter to the aircraft, with completion of emigration, customs
and security procedures,
– board the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as
appropriate,
– proceed from the aircraft door to their seats,
– store and retrieve baggage on the aircraft,
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– proceed from their seats to the aircraft door,
– disembark from the aircraft, with the provision of lifts, wheelchairs or other assistance
needed, as appropriate,
– proceed from the aircraft to the baggage hall and retrieve baggage, with completion of
immigration and customs procedures,
– proceed from the baggage hall to a designated point,
– reach connecting flights when in transit, with assistance on the air and land sides and
within and between terminals as needed,
– move to the toilet facilities if required.
Where a disabled person or person with reduced mobility is assisted by an accompanying person,
this person must, if requested, be allowed to provide the necessary assistance in the airport and with
embarking and disembarking.

Ground handling of all necessary mobility equipment, including equipment such as electric
wheelchairs subject to advance warning of 48 hours and to possible limitations of space on board
the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

PE-CONS 3681/05 WW/GU/jr

ANNEX I DG C III EN


Temporary replacement of damaged or lost mobility equipment, albeit not necessarily on a
like-for-like basis.

Ground handling of recognised assistance dogs, when relevant.

Communication of information needed to take flights in accessible formats.


PE-CONS 3681/05 WW/GU/jr

ANNEX I DG C III EN


ANNEX II

Assistance by air carriers

Carriage of recognised assistance dogs in the cabin, subject to national regulations.

In addition to medical equipment, transport of up to two pieces of mobility equipment per disabled
person or person with reduced mobility, including electric wheelchairs (subject to advance warning
of 48 hours and to possible limitations of space on board the aircraft, and subject to the application
of relevant legislation concerning dangerous goods.

Communication of essential information concerning a flight in accessible formats.

The making of all reasonable efforts to arrange seating to meet the needs of individuals with
disability or reduced mobility on request and subject to safety requirements and availability.

Assistance in moving to toilet facilities if required.

Where a disabled person or person with reduced mobility is assisted by an accompanying person,
the air carrier will make all reasonable efforts to give such person a seat next to the disabled person
or person with reduced mobility.

PE-CONS 3681/05 WW/GU/jr

ANNEX II DG C III EN


Posted by rollingrains at May 23, 2006 01:40 AM