PAS 88:2008 Guidance on accessibility of large hotel premises and hotel chains

In addition to the two sponsors EHRC and VisitBritain, a number of key stakeholders were part of a steering group providing input and feedback on the PAS. The members of this group comprised: Accor Hotels Best Western The British Hospitality Associations (BHA) Centre for Accessible Environments Department for Communities and Local Government Hilton International Hotels Institute of Hospitality Intercontinental Hotels Group (IHG) Premier Inn (Whitbread Group plc) RNIB Tourism for All PAS 88 provides information for large hotel premises and hotel chains seeking to meet the requirements of the Disability Discrimination Act (DDA) 1995. PAS 88 contains principles of good practice based on the duty to make reasonable adjustments and provide equal standards of service as contained in the DDA. It builds upon the good practice developed by marketing leaders within the hotel industry and has used VisitBritain's National Accessible Scheme (NAS) as the basis of its content. With over 10 million disabled people (and rising) in the UK spending an estimated £80 billion on goods and services, there is an increasing need for accessible goods and services in the future. Demand for accessible accommodation is growing, and the hospitality industry is starting to recognize that disabled people form an important consumer group. By improving accessibility in all areas of the hotel and its services hoteliers can ensure that they are opening their hotel to additional visitors. Contents of PAS 88 Guidance on accessibility of large hotel premises and hotel chains:

 

Foreword

Introduction

Scope

Normative references

Terms and definitions

Access strategies

Risk assessments

Staff training

Accessible formats

Pre-arrival

Transport provisions

Car parking

Access routes to and around buildings

Entry and exits to premises

Movement around floors or levels (horizontal circulation)

Entrance hall and reception

Welcome pack and services

Corridors and passageways

Movement between floors and levels (vertical circulation)

Interior features and design

Communal areas

Lavatories and changing facilities in public areas

Accessible bedrooms

Accessible bathrooms

Internet access

Public telephones

Vending machines

Leisure facilities

Retail outlets, coffee shops and amenities

Surrounds and gardens

Check-out

Conferencing, banqueting and entertainment

Annex A - Useful contacts

Bibliography