LAX Compromises the Safety, Security and Health of Passengers

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The Los Angeles Alliance for a New Economy interviewed 275 passenger service workers at LAX. It seems that the poor service for passengers with disabilities is only the tip of an iceberg according to Richard Clough of the Los Angeles Business Journal:

Los Angeles International Airport compromises the safety, security and health of passengers, because of an inefficient contracting system for passenger services, according to a new study.

Less than a quarter of the security workers in the airport have received training on conducting plane searches, and even fewer have been trained to identify fake identification documents. In the event of an emergency, only one in ten workers have been trained to handle evacuation and emergency procedures, according to the survey.

“Instead of a trained, experienced and professional workforce, many passenger service workers are unprepared for major emergencies,” the report says. “In order to improve security and service quality at its airports, Los Angeles World Airports should increase its oversight of service contractors that operate on airport property.”

Read their report, Under the Radar

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