Setting Precedents for Inclusive Travel: Booking Hotel.com for Discrimination

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OK, time to scratch our heads and ask, "Why didn't I think of this?"

Read about the commonsense lawsuit against Hotels.com by Bonnie Lewkowicz and Judith Smith here:


Kevin Knestrick, attorney with Disability Rights Advocates, a law firm based in Berkeley that specializes in high-impact lawsuits on behalf of people with disabilities, said, "The failure to guarantee accessible hotel rooms means that a person in a wheelchair who pays for a room through Hotels.com literally might not be able to enter the room after they arrive at the hotel."

Knestrick alleged, "Hotels.com is excluding people with mobility disabilities from its services. This is hostility to disabled and elderly people, not hospitality."

Knestrick said Hotels.com won't guarantee that a wheelchair-accessible room will in fact be available but instead treats accessibility as an optional "amenity" like a king-sized bed.

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