Airline Customer Service in a Tailspin

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As if this were news:

"Already, rest rooms in airplanes are too small to be accessible to a wheelchair user, so doctors often tell disabled travelers to dehydrate themselves before flying."

But unfortunately, civil rights backsliding such as this is appearing more & more often in the news as a concerted effort continues worldwide to limit air travel access for travelers with disabilities - often under the guise of safety or cost:

from The Oakland Press:

A proposed change in the Air Carrier Access Act might force disabled people to buy airline tickets for their guide and service animals when traveling by air in the United States and overseas.

"The current policy is that you go on the plane with your dog and the animal sits at the owner's feet," said Pat Paterno, manager of media relations at Leader Dogs for the Blind in Rochester Hills. "The Department of Transportation wants to permit airlines to charge for an extra seat or put the dogs in the cargo hold or have the disabled person and service animal wait for a less crowded flight...

If this rule goes into effect, Froling said, "it will make travel unaffordable for many disabled Americans. It deprives us of the access rights we've had for over 30 years and there has never been a complaint from a passenger to DOT about assistance animals."

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