"I do not want to die here, because it's so ugly."


The obvious, out of the mouths of the rich and famous, often gets a better hearing.

Fortunately for all of us the the rich and famous man who uttered these words of epiphany can be an effective global evangelist for Universal Design. Read Fast Company's article on architect Michael Graves, A Design for Living

Learning from the case of Michael Graves -- disability and business management (from Fast Company magazine):

Fast Take: Out of Commission: Guiding a Company When the Leader Is Sidelined

1. Come to a consensus about how the crisis will be handled and communicated, internally and externally.
2. Communicate as quickly as possible with your staff to maintain morale. Give them honest, coherent messages (and updates) and let them know what they can tell others.
3. Speak personally with clients and professional colleagues. Convey how the firm is handling their projects, whether or not that has changed.
4. If relevant, keep the public informed. Provide forthright and consistent updates, including information about the sidelined leader and how the firm is continuing to conduct its business.
5. Keep the leader in the loop. If illness is the cause of the crisis, balance ongoing productive involvement in the practice with the understanding that health is the number-one priority.
6. Manage expectations going forward, both inside and outside the firm. Explain new policies, if any, in the conduct of your practice.

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