Hotel Accessibility in Maputo, Mozambique: Hotel Afrin Excels in Both Design and Service

By far the most flexible and accommodating venue we found in Maputo as we planned the Inclusive Tourism Seminar was Residencial Kaya Kwanga. "Kaya Kwanga" means (in Soto, I believe) "Your Home."

The homey feel was evident in the rapidly-executed modifications undertaken to accommodate 15 wheelchair-using guest from 17 countries. We left the infrastructure upgraded for accessibility in the process. For those wanting an affordable, if slightly challenging, family-oriented base to work from in Maputo Kaya Kwanga might be an option.

Other wheelchair-users stayed at Cardoso, Southern Sun, Avenida, Hotel Turismo, and the Holiday Inn with varying degress of satisfaction with their limited accessibility.

Now let me change glossaries and pull out the superlatives to describe a new hotel that we discovered while driving past - it is not even in this year's Maputo telephone directory!

Within minutes of moving into my room at Hotel Afrin there was a housekeeping team at the door to welcome me. That was followed by the head of housekeeping doing a total furniture makeover adding a lower table to the kitchen and innumerable small touches to enhance the accessibility of the environment.

And it didn't need much!

The room was huge. No carpets. Easy to open wall-sized curtains to a (inaccessible) balcony.

My home won the 2006 Universal Design Award for Silicon Valley based on a remodel of our master bathroom. I am glad I did not have to compete with this hotel's design. I would have lost!

The photos show a superbly designed wet room. The unfortunate flaw was using a Portuguese standard for door widths (70 cm) and then losing an addition 1.5 cm through moulding. Once again hoteliers, build for the clientelle who you want to attract and exceed their expectations. Never be satisfied wth mere compliance with minimum standards.

Now, as important as architecture is, as appealing as the hotels excellent art and fair food was, the coup de grace of staying at Hotel Afrin were my daily visits from the two owners Iboo and Fortunato.

It did not slip past my attention that my first encounter with Iboo was as an empty pair of black loafers outside the door to the mini-mosque across the hall from my room. When Fortunato sought me out one night to inform me that he planned to support our work he was palming his prayer beads. Successful, exceedingly sharp businessmen, these two gentle Sufis were the highlight of my perfectly comfortable stay at Hotel Afrin.

Five stars plus for design and service!