Inclusive Tourism is the systematic application of Universal Design by the travel and hospitality industry at every stage of a product, service, or policy life cycle.
Universal Design is a framework for the design of places, things, information, communication and policy to be usable by the widest range of people operating in the widest range of situations without special or separate design. Most simply, Universal Design is human-centered design of everything with everyone in mind.
Universal Design is also called Inclusive Design, Design-for-All and Lifespan Design. It is not a design style but an orientation to any design process that starts with a responsibility to the experience of the user.
The Seven Principles of Universal Design are:
(Source: Institute for Human Centered Design)
Equitable Use: The design does not disadvantage or stigmatize any group of users.
Flexibility in Use: The design accommodates a wide range of individual preferences and abilities.
Simple, Intuitive Use: Use of the design is easy to understand, regardless of the user's experience, knowledge, language skills, or current concentration level.
Perceptible Information: The design communicates necessary information effectively to the user, regardless of ambient conditions or the user's sensory abilities.
Tolerance for Error: The design minimizes hazards and the adverse consequences of accidental or unintended actions.
Low Physical Effort: The design can be used efficiently and comfortably, and with a minimum of fatigue.
Size and Space for Approach & Use: Appropriate size and space is provided for approach, reach, manipulation, and use, regardless of the user's body size, posture, or mobility.
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