Teacher Jeeja Ghosh is one of many disabled passengers in the region who experience discrimination in the air. Unfortunately for the air carrier that discriminated against her she is also a well-known and well-like personality internationally.
If nothing else, good service against those who seem inconsequential prevents damage like this to the airline, airport and destination.
The United Nation estimates the 1 billion people with disabilities populate the world.
The tourism industry estimates that about 1/10 of those traveling at any one moment are people with disabilities and the rapid aging of the world population will raise that percentage significantly.
Studies show that travelers with disability travel on average with 1.8 people and stay an average of 1.5 days longer than a non-disabled traveler. In addition they make travel decisions more on word-of-mouth than any other group. In other words, losing one trip by a traveler with a disability means losing 2 that were invisible and one hotel night sale as well as the word-of-mouth endorsement of a highly loyal market segment.
Here follows two videos on an incident of airline discrimination against Disability Consultant Rajeev Rajan, demeaningly labeled a "patient" even though he was traveling as a professional to Delhi to testify on disability rights.
Only one day after the incident those he was going to work for in Delhi threatened a lawsuit.