February 28, 2005
US Supreme Court & Cruise Ship
Douglas Spector's case against Norwegian Cruise Lines will be argued in court today. National Public Radio had an informative background piece on the case this morning.
Read up at "Wheel Me On."
Further Reading:
Amy Howe posts at SCOTUS Blog about the court case
Listen to Niina Totenberg's NPR report on Real Audio
Travel to Clint Eastwood's Resort?
Tonight a very controversial film won at the Academy Awards. The fact that the vast majority of those watching the event had no clue about the depth of the controversy is not surprising to those with disabilities.
I forward (below) a very interesting essay by fellow activist and public
scholar, W.C. Cleigh.
"It is unfortunately true that since what is happening in America and much of the world today is in fact a paradigm shift, those who see the world from the viewpoint of disability culture need no explanation of why M$B is an atrocity while for those who do not, it may well be that no explanation will suffice."Why We Protest
W.C.CleighMany do not understand why disabled activists are protesting Million Dollar
Baby. Even some disability studies students agree with mainstream critiques of
the movie, finding it "poignant and heart wrenching." In this, they express
an utter lack of understanding of disability activists' objections to M$B.The very fact that such movie viewers and reviewers found M$B "heart wrenching
" and sympathize with the "decision" to kill the disabled character, makes it
obvious that they are functioning from the ableist (aka Mainstream) paradigm
of disability rather than seeing disability from the paradigm of disability
pride/disability culture. This is very likely not any individuals' (personal)
fault. It is a fact, as Irv Zola observed, that ableism is "metabolized in the
bloodstream of society." I would not even blame `Dirty Harry' for his ableism
were he not taking a role very like that George Wallace played vis a vis an
earlier movement to end discrimination.It is unfortunately true that since what is happening in America and much of
the world today is in fact a paradigm shift, those who see the world from the
viewpoint of disability culture need no explanation of why M$B is an atrocity
while for those who do not, it may well be that no explanation will suffice.Perhaps an analogy will help. For this to be understandable, and inoffensive
to other minorities, it must be understood that I am Cherokee although many
think that my appearance (coloration, etc.) is European. Picture a movie,
perhaps set in the late 19th century for believability, in which someone like
me finds out about her `Indian' heritage - or is `outed' - as an adult. She
is then sent to what is essentially a prison - say a reservation in this
analogy. All of her belongings are confiscated and virtually every stereotype
of the `squaw' is imposed upon her. Now assume that this movie portrays her
committing suicide rather than protesting her imprisonment/degradation,
despite the fact that the filmmakers `set up' her character as the feisty,
fighter type when she was assumed to be white. Now visualize her enlisting
the `aid' of one of her white `friends' to kill her. Would most Americans
still find it "heart wrenching?" Would they still `appreciate' the decision
to end her life? Now assume that it is opening to critical acclaim and looks
to be a box office smash and an academy award winner. Would mainstream
viewers and reviewers understand/support Native American activists protesting
it?The problem, of course, with such analogies is that when applied to any other
minority "better dead than." makes little sense. Yet "better dead than
disabled" is not only immediately recognizable, it is such a part of ableist
oppression that the reasons we object are rendered opaque. We are not the
only minority to suffer genocide. We are, however, the only one that is
expected to beg for a place in the cattle car.Some have assumed that Clint Eastwood's involvement in M$B is the sole reason
for disability protests against the movie. While it is certainly not the sole
reason it is nevertheless a good one. Mr. Eastwood not only defended a
perfectly justified ADA suit (over a $6.5 million renovation to his resort
that left all future guests in wheelchairs without a washroom they could
enter), he did it in a most smarmy manner. It is my understanding that, among
other things, he avoided being served notice of the suit for more than 2
years. This demonstrates that his zealous support for the ADA Notification
Act (which would require 90 days notice before ADA complaints could be filed)
is disingenuous in the extreme. He knows that all he'd have to do were it in
effect is avoid being served and he could never be sued again - thus
eviscerating an already far too weak law. He is openly ableist and proud of
it. He is doing his utmost to block the civil rights of disabled people.
Thus comparing him to Gov. Wallace is, I think, appropriate.So here's my suggestion to all who found M$B `heart wrenching' rather than
stomach wrenching: decide which paradigm you will occupy. Those who wish to
stay in the ableist paradigm and attempt to hide behind a veil of ignorance
can expect to draw fire from those disability activists who are not patient
with ableists. For those who wish to shift their paradigm and enter the world
of disability pride and disability culture, a journey awaits. Please;
however, be prepared to have your deepest assumptions about disability, the
relationship between disabled and non-disabled people and indeed, the nature
of social relationships in general challenged. One of the very exciting
things going on today is that disabled people are challenging not only the
oppression that we have suffered for millennia, but the very basis of
oppression in society. We are asking questions about the fundamental nature
of hierarchies and human nature and challenging society to see what my people
call the sacred hoop (or circle) - the interconnectedness of life and
particularly how interconnected human beings really are and how very much it
diminishes us all to assume that any life is valueless.
February 27, 2005
Muscat Declaration on Sustainable Tourism
The WTO Conference on Built Environments for Sustainable Tourism (BEST) was successfully held in Muscat, Sultanate of Oman, (6-8 February 2005), upon a kind invitation of the Government of this burgeoning Sultanate that recently joined the World Tourism Organization. Distinguished speakers from all over the world, including senior government officials, tourism professionals, urban planners, architects and managers of cultural sites, presented interesting examples of re-development of ancient buildings for tourism purposes, design of new tourism facilities and other tourism projects contributing to sustainable development.
MUSCAT DECLARATION ON
BUILT ENVIRONMENTS FOR SUSTAINABLE TOURISM
We, the participants in the international conference on Built Environments for
Sustainable Tourism (BEST), convened in the city of Muscat, from 5 to 8 February 2005, by the Government of the Sultanate of Oman, jointly with the World Tourism Organization (WTO) and the United Nations Educational, Scientific and Cultural Organization (UNESCO) recognising, acknowledging, and aware of the:
• growing economic importance of tourism, its forecast global growth,
geographical spread into newer destinations, and role in the overall
development process;
• numerous implications of tourism to societies, especially with respect to the
socio-cultural fabrics of host societies and to their built and natural
environments;
• key role local and regional authorities increasingly play in the development,
marketing and management of tourism within their areas of jurisdiction;
• importance of sensitive architectural adaptation and of respect for sense of
place for the sustainability of tourism;
• significant impact tourism can have upon the built environment, both positive
and negative
• responsibilities of both governments and the private sector have in ensuring
such impacts are positive;
• positive role that tourism can potentially play in the preservation and
conservation of natural and cultural heritage;
• principles enshrined in the WTO Global Code of Ethics for Tourism, especially
those in Article 3, “Tourism, a factor of sustainable development”, 4, “Tourism, a
user of the cultural heritage of mankind and a contributor to its enhancement”
and 5, “Tourism, a beneficial activity for host countries and communities”;
• ideals of sustainable development encompassing economic viability, social and
cultural advancement, and environmental protection that are applicable to all
forms of tourism
Hereby agree to call upon central and local governments, tourism authorities and the tourism private sector to:
At the strategic level:
1. Promote the use of strategic tourism planning procedures for ensuring
sustainable tourism development for the built environment;
2. Adopt policies and strategies relating to the development of tourism
infrastructure that ensure a better urban environment for both residents and
tourists;
3. Implement planning processes that are transparent, equitable, and democratic.
4. Align within tourism development plans and projects the requirements of
development objectives, the needs of local communities, and respect for the
environment;
5. Ensure that the tourism built environment reflects and respects cultural
diversity;
6. Promote and disseminate awareness of best practice in the sphere of the built
environment amongst policy makers, developers, employers, employees, and
tourists;
7. Provide information and guidance that allows visitors and residents to interpret the distinctive built environments of individual destinations;
8. Monitor the impact of tourism on the built environment utilizing indicators by the World Tourism Organization in relation to economic, cultural, and environmental sustainability;
9. Promote and establish partnerships among tourism stakeholders, public and
private, in order to ensure an orderly and sustainable development of tourism
infrastructures that respect local cultures and economies;
On Adaptive Re-use of Heritage for Tourism Purposes
10. Ensure legislative and regulatory frameworks safeguard and enhance the
natural, cultural and built heritage through wherever appropriate encouraging
sensitive adaptation of heritage sites to reinforce destination image and
generate resources for conservation;
11. Promote constructive dialogue between respectively those authorities
responsible for heritage conservation and tourism development;
12. Build on the successful experiences available around the World to foster the
adaptive re-use of heritage buildings, monuments and ensembles for tourism
purposes in a way that protects, enhances and respects the values carried by
this heritage;
13. Ensure in doing so that sustainability of the heritage and of its new functions are properly addressed, avoiding thus the transformation of this heritage into
objects of visit with limited economic impact on its surroundings;
On Design and Construction of Modern Tourism Facilities
14. Provide appropriate incentives to ensure that the principles of sustainability are central to large scale as well as small scale tourism development;
15. Develop guidelines for the implementation of the principles of sustainability
within both large scale and small scale developments;
16. Promote the use of quality and adapted modern architecture and infrastructure in the development of tourism facilities in a way respectful of the built or natural environment reinforcing positive destination image;
17. Provide due respect to the local traditions of construction and attempt to
integrate in the process the local materials, expertise, know-how, traditional
designs and human resources at all levels.
On Eco-lodges & the Environment
18. Ensure the highest respectful integration possible of the tourism facilities in the landscape to minimize its impact, while respecting the natural and biological
components of its environment;
19. Make use of sustainable construction techniques, renewable sources of energy and local materials;
On Urban and Local Regeneration
20. Integrate the requirements and opportunities offered by the tourism sector
within a multi faceted economic development plans, ensuring thus a sustainable
development and regeneration process;
21. Create distinctive cultural icons, properly integrated in the urban or local fabric, either through imaginative re-use of historic monuments or the creation of modern facilities;
22. Involve the tourism sector in the overall regeneration of built ensembles,
including renovation of the infrastructure;
23. Devise general policies and guidelines that cover regional, urban or local
ensembles to properly integrate tourism in the life of these ensembles and to
provide specific guidelines for architectural and urban works.
Vote of Thanks
The participants, having concluded, their proceedings in the best possible conditions of efficiency and comfort and having been able to witness at first hand the Sultanate's traditional hospitality and achievements in the field of tourism, request H.E. the Minister of Tourism, Dr. Rajha Abdul Ameer Ali to convey to His Majesty Sultan Qaboos Bin Said the attached message of gratitude to the Government and people of Oman.
Muscat, 8 February 2005
Source:
http://www.world-tourism.org/frameset/frame_sustainable.html
February 26, 2005
Indian Country Inclusion
I still recall the shock I felt on my first visit to a Las Vegas mega-casino along the Strip. "Wow," I thought, there are more people in wheelchairs here than in any hospital I've ever been to!"
Today we visited the Pala nation to study the ambitious long-distance wireless network they have created connecting 18 tribes. We also visited the economic mainspring of the region -- the casino.
I stumbled across a back issue of Native Peoples magazine. It was the March/April 2003 annual Travel issue. There was nothing on inclusive travel and a call to the editor confirmed that there is nothing on the topic scheduled for the 2005 season either.
Too bad. As the hard economic data on the consumer power of this niche market is being acted upon by destination developers, hotel chains, and tour operators it would be a shame to see Indian Country fall behind in capturing its market share.
They already have a huge, loyal customer base among seniors and people with disabilities. Their facilities already inciorporate elements of Universal Design. They need to takle the next step to what Peter Rice calls "Universal Management" in order to become models of Inclusive Destination Development.
Further Reading:
Payback for Pala
http://www.signonsandiego.com/news/metro/20050227-9999-1n27pala.html
Aboriginal Tourism British Columbia
http://www.rollingrains.com/archives/000170.html
February 24, 2005
San Diego
Flying "the Luv Airllines" -- Southwest -- on flight # 2407 to San Diego was easier than most boarding procedures. It was the service & attention to detail, not any secial technical fixes, that made it so smooth.
However, I think it didn't seem so straightforward to my seatmate and ZFellow Theresa Gonzales, Director of One Economy - San Jose. This is the first time we've traveled together. She had never encountered all the negotiating, educating, and boundary-setting that is necessary to board afely and assure that equipment is not lost or damaged. Once we got settled in our seats she asked, "Don't you ever stop working?" Unfortunately, the answer was, "No." With a disability you are always teaching a class about yourself -- or risking being treated as luggage; "the wheelchair."
February 23, 2005
To San Diego for Business Travel
Sixteen of us, the Zero Divide Fellows ("ZFellows") of the Community Technology Foundation of California converge on San Diego tomorrow morning for training. I am a longtime fan of the work of Access San Diego.
Guess I will use their accessibility guide and follow my own advice from the upcoming Suite 101.com article "Accidental Tourism: Life Beyond Business Travel" on combining business & leasure travel.
February 22, 2005
Institute For Human-Centered Design @ Adaptive Environments
Adaptive Environments is opening the Institute For Human-Centered Design @ Adaptive Environments in Boston.
From the press release:
The Institute For Human-Centered Design @ Adaptive Environments will be a collaborative education, training and research center dedicated to advancing the newest ideas and best practices for Human-Centered/Universal Design through an international exchange of leading-edge knowledge and independent research. Exploring new ideas across all design disciplines, a key area of inquiry will be devoted to design features that support and enhance brain function.Located in Boston and open to the public, the Institute will be supported in part by its professional, academic and corporate partners.In addition to housing the administrative and programmatic offices for Adaptive Environments as well as the Institute, the new space will also contain an exhibition space, a large flexible meeting space with kitchen, a defined area for conducting leading-edge Research and Development, a comprehensive digital media and print library, a focus group study space and conference rooms. Plans also call for the integration of the most advanced technology available into all aspects of the new space.
February 21, 2005
Google Alerts II: "Universal Design"
One way to eliminate any doubts that Universal Design is becoming mainstream is to set up daily Google Alerts.
A Google Alert is a robot that uses Google technology to spider through the internet collecting information that y ou specifcy. The post on February 2, Using Google Alerts, explained how to set one up.
Here are some recent finds - notice how they cluster around construction of single family dwellings, remodelling, aging-in-place, etc. Watch for them to start showing up in articles on hotels, motels, and resorts.
Google Alert for: "Universal Design"
(Note: Items marked "subscription" mean that you must first register at the site before the link below will take you to the article they point to. Click on the link and you will be taken to a registration page.)
Today's seniors fueling changes in retirement living
SouthCoastToday.com - New Bedford,MA,USA
... Other trends include housing developments that embrace regional and ethnic traditions, capitalize on natural surroundings and incorporate sustainable designs.
"The most encouraging trend is the prevalence of universal designs," Rosen said. "Builders are including features like step-less entries, wider doorways and other resident-friendly features. They're also providing more space in the kitchen and bath, along with universal designed cabinets and fixtures. It appears universal design is becoming mainstream."
...Home plans adopt universal design
Press-Enterprise (subscription) - Riverside,CA,USA
SENIORS: Universal Design is a way to make a house easier on the people living in it. By DAVID BRADLEY / The Associated Press. With ...Where the action is
Sun-Sentinel.com - Fort Lauderdale,FL,USA
... into the hub of home floor plans, with other rooms radiating off like spokes, Mary Jo Peterson, a kitchen, bath and universal design consultant from Brookfield ...Human Rights Commission reaches accessibility settlement with ...
Canada NewsWire (press release) - Canada
... This includes accommodating the needs of persons with disabilities. The principles of universal design are important in this respect. ...
Include universal design in remodeling plans
North County Times - Escondido,CA,USA
... But there are encouraging signs of the continued emergence of a design approach called universal design or UD. Universal design ...
Accessible home on sale for $4.9 million
Inside Bay Area - CA,USA
... Rose, who uses a wheelchair, incorporates universal design -- design that's accessible to people despite age or physical abilities -- in the high-end houses ...'Universal design' is aimed at all
Evansville Courier & Press (subscription) - Evansville,IN,USA
... An increasingly popular concept known as "universal design" is based on the notion that any building should be attractive and usable by all people, regardless ...Access for All: How Distance Education Addresses Learning Needs
PBS - USA
... As defined by Ron Mace, "Universal design is the design of products and environments to be usable by all people, to the greatest extent possible, without the ...Elderly embrace cellphones
Globetechnology.com - Canada
... abysmal. One thing that cellphones lack, Moore said, is "universal design." In other words, every mobile phone works differently. ...ASID Wash. Chapter Fetes Community Design
Interior Design (subscription) - New York,NY,USA
... categories, including Abodes (residential), Out & About (restaurants, healthcare, retail, hospitality and government) and Sustainable and Universal Design. ...JAPAN: A radio that suits senior citizens
TheMatureMarket.com - World
... quickly. Japanese society is rapidly aging, and JVC has been in the forefront of the development of universal design products. Its ...Universal design makes this cape special
Weston Town Crier - Framingham,MA,USA
Universal design, a movement to create environments and products serviceable to people of all ages and physical capacities, has gained nationwide momentum in ...Ramping up universal design
Lexington Herald Leader - Lexington,KY,USA
... An increasingly popular concept known as universal design is based on the notion that any building should be attractive and usable by all people, regardless of ...
Your guide to the latest new home lingo
Toronto Star - Toronto,Ontario,Canada
If you have young kids, you'll probably gravitate toward TNDs, or if you're an empty nester, you'll see the merits of universal design. ...
February 20, 2005
Pro-Poor Tourism
Sustainability, development, and universal design emerged as topics for study and action in the context of the Designing for the 21st Century III conference in Rio last December. How is the knowledge produced by Pro-Poor Tourism to be integrated into that discussion?
Key Principles and Strategies for Pro-Poor Tourism
Some Underlying Principles for Pro-Poor Tourism
Combining national and local strategies
A range of strategies are needed to promote pro-poor tourism, at the local destination, national/policy level, and the international level.
A destination focus is ideal for practical measures to maximise benefits for the poor within a specific area (e.g. coastal zone, district/region, island, city, valley/mountain). Pro-active initiatives can bring government, communities, NGOs and business together to stimulate economic linkages, local participation and partnerships. However, practical action usually needs to be accompanied by a supportive policy framework.
National/policy-level interventions may be needed on issues ranging from planning and policy objectives, licensing and registration systems, tenure laws, tourism training, business incentives/regulation and infrastructural development. Development of pro-poor tourism requires a strong planning framework and government commitment. If this exists, small changes in rules can have a significant effect on implementation and impacts.
Source: Deloitte & Touche, IIED and ODI Report to DFID, 1999
How is PPT different from other forms of 'alternative' tourism?
PPT and the sustainable tourism agenda
The principles of sustainable tourism (ST) have been widely adopted by the tourism industry. There is considerable overlap, and many ST initiatives include constructive pro-poor elements. However:
Eco-tourism, conservation with tourism, and community based tourism
PPT also overlaps with both ecotourism and community-based tourism (CBT), but it is not synonymous with either.
Source: http://www.propoortourism.org.uk/ppt_principles.html
February 19, 2005
Japanese Universal Design Exhibit
Japanese Design Today is being held at Sungkok Art Museum in Seoul. South Korea. As the recent Universal Design conference in Hamamatsu, Japan demonstrated, Japan has taken an active interest in good design
February 18, 2005
Humorous Roadside Art
For a whimsical tour through a not-yet-inclusive world see this slide show with ten disability road signs from The Way Ahead art exhibition by Caroline Cardus. It is currently touring through the United Kingdom.
Let's see it replicated in a few other places.
From:
Other Work by Caroline Cardus:
Disability Art Development Agency
For more "Roadway Reality":
February 17, 2005
Bo Beolens @ The Disabled Birders Association
Inclusive adventure travel opportunities are expanding in various directions. Pioneers like Dada Moreira of Aventura Especial in Brazil feature rock climbing, whitewater rafting, and various adrenaline-enhanced experiences. Menwhile, Bo Beolens has quietly been opening the outdoors for a more sedentary crowd "birdwatchers" or preferably, "birders". Here he speaks about his experience to Travel & Disability Editor, Scott Rains:
Question: The Disabled Birders Association (dba) is something unique. You rooted it firmly in the birding world but you lead it to speak articulately for disability culture. How did DBA come about?
Answer: I am a birder. I have a mobility problem (Ankylosing Spondylitis) which at times makes walking painful and certainly limits the distance I can walk. On a good day I can manage 300 yards, on a bad day I have trouble walking to the office � and I work from home!
I found myself getting frustrated with the way in which what we in the UK call "nature reserves" are designed for fit and able six-feet tall young men. It occurred to me this is because the majority of people who work as wardens of reserves are six-feet tall, fit and able young men! There were few concessions to the average person let alone those with any restrictions on their mobility.
So my prime motivation was selfishness - I wanted nature to be more accessible for me. Don't get me wrong, I never want any of the needs of wildlife compromised to meet my needs. I just wanted the designers to go back to the drawing board and make sure that the provisions they make for human access more friendly to all. The watchword is, of course, barrier-free access. Providers should be asking why a gate is needed and would a cattle grid be better, are steps the only way to enter a hide (blind) or could a ramp be used and so forth.
I always liken such provision to the shoe trade. Its as if the only shoes made were size 10 all-weather boots. those wanting size five pink stilettos would be sadly disappointed and have to try and make do. Most of us are not fit and able six-footers so viewing slots need to be at variable heights; not everyone can walk a mile non-stop so we, just like the birds need a perch every 150 yards or so; most of us cannot hear clearly as we age so loop-systems are needed in interpretation centers and so forth.
I soon found that my selfishness would help out a lot of other people too so I used my website www.fatbirder.com and various mailing groups to invite others to join me to campaign for more sensitive provision.
Question: This genteel sport of birding has a profound economic impact. According to the 2001 US report, "Birding in the United States: A Demographic and Economic Analysis," birders account for $32 Billion dollars in annual retail spending items like field guides, binoculars, bird food, houses, boats, transportation, guide costs and other direct birding expenses. Has the Disabled Birders Association had any success convincing governments or industry to reinvest some of that income into site accessibility and appropriate products?
Answer: You will have to ask the dba-usa chapter about what's happening in the US but I can report progress in the UK.
Birding here is still seen as a minority, not to say weirdo, pursuit. Twitchers as we all tend to get labeled, are on a par with train-spotters � sad, anorak-wearing, bespectacled, border-line Asperger's, spotty youths without the physiques to be footballers nor the brains to be nerds.
I don't know why its still the butt of tabloid fun-poking but it is. The Royal Society for the Protection of Birds (RSPB) has over 1 million members making it the biggest membership conservation body in Europe, 20 million households (out of 25, million) feed wild birds in their gardens yet birding still has this rather silly image.
Nevertheless, the dba has begun to have an impact on the direct service providers and is helped with its costs by commerce in the birding field. Our sponsors include birdfeed companies, optics retailers and bird book-sellers and in the UK virtually all companies that have interests in birding equipment or supplies do donate a percentage of their profits to conservation in general.
As to nature reserves, changes are happening. When I set up the dba in 2000 and went along to the British Bird Fair (BBF ; the biggest of its kind with around 20,000 participants) I spent half my time there badgering the RSPB to think about disabled access to its reserves. Last year at the BBF their Director of Operations came to me and asked what they could do to improve things� so changes are afoot.
In my local area there have been improvements at nearly all reserves, observatories and parks. This coincides with a recent bit of legislation making disability access a requirement of all premises and all types of provision. I feel most encouraged.
Question: At your web site, FatBirder.com, you wrote, The Disabled Birders Association was set up to combat poor attitudes and provision across the board. It exists to encourage everyone to think about what can be achieved with sensitivity and good design. What have you found to be the most effective strategies that birders can use to reach those goals and make birding more inclusive?
Answer: I think that the onus really does lie with those of us who have a disability.
We should not wait for others to make provision for us but get off our proverbial backsides and make things happen. The first thing we need to do is admit to our disability. Daft as it may seem nearly everyone I have met who has a disability doesn't want to be thought of as disabled. Someone might say Yes, I only have one leg, am blind and have heart failure; bit I�m NOT disabled!� I have no idea why we are so unwilling to admit to our limitations, as if it is something to be ashamed of.
We need the equivalent of "Black is Beautiful" or "Glad to be Gay" to own our disabilities and flaunt them, not hide them away. Only this way will people see that they are actually in the majority. Most people are either young and small, elderly and frail, disabled and sick etc.
I like the Crips with a Chip's (cripples with a chip on their shoulder) movement. But most people will never be part of that radical wing, they still need to be part of a positive movement that rejoices in our diversity rather than trying to make do with "average" provision.
Question: In the October 2004 issue of Birdwatching Magazine you wrote, Our trips overseas have taught me that simplicity of design is king we had far fewer problems in Kenya or India than we did Canada and Australia because all facilities were more basic and simple and so much easier to use. Can you elaborate, perhaps with a story?
Answer: In Kenya one of our party, Brian who is the dba treasurer, had a puncture in his wheelchair tire on the way into lunch. One of the waiters asked if he could transfer Brian into an ordinary seat whilst he sussed out a solution. He returned before the meal was over with the puncture repaired. As people cannot afford cars but lots have bikes, repairing punctures happens all the time. In the west such a problem might have taken days to fix.
At another lodge we arrived to find steps into Brian's room. We pointed this out and, also whilst we were lunching, a wooden ramp had been built and put in place. In Africa people make do and mend because they do not live in our throw-away culture.
Another thing were shower rooms. The did not have fancy power showers in bathrooms with lips and sills around the shower unit - just a shower head in the middle of the room over a small drain with the floors sloping imperceptibly to the drain. So showers were accessible where they rarely are in Europe or North America.
Question: Accurate destination information that details features of interest and necessity to travellers with disabilities is a need that is often difficult, sometimes impossible, to fulfil. In a review of "Best Birdwatching Sites in Norfolk" by Neil Glenn you commented:
This book sets the standard and all other writers and publishers should follow it. Tthere are no excuses now as the book does it and tells you how... The author not only includes notes on disability access for each site and uses an appropriate symbol for quick reference, he also has a couple of pages listing sites that are fully accessible and those that have some disability access.
Answer: Have you run across other books, web sites, or other resources that set a high standard worthy of imitation? How about travel agents, tour operators, or managers of birding sites that provide exemplary service?
One of our oldest Observatories, at Sandwich Bay, has really tried hard to make provision for disabled people. As the best birding site can never be made accessible because the land is privately owned where access trails run.
The "Obs" has created a new "scrape" (definition below*) put in a disabled accessible hide, and a special car park. What is more, the accommodation block for volunteers is fully accessible and they continue to look for ways to improve. The dba has run several overseas trips and some of these were organized by Sarus Bird Tours www.sarusbirdtours.com which has accumulated access knowledge and always given their help at cost.
Question: Birding is a set of skills that requires knowledge, persistence, and patience to acquire. Some describe birding as a lifestyle; a discipline. It occurs to me that the same can be said about learning how to provide quality service to those with abilities that differ from one�s own. Each type of disability is different. What advice do you have for those working in the fields that make birding possible designing or managing parks, hotels, restaurants, transportation systems, or birding products? Regulating natural resources or access to them? Working in travel agencies or as tour guides?
Answer: First- It really ain't rocket science! Think outside of the box. Make sure that, before any project is undertaken, you have asked local disabled organizations to discuss the plans - not just one group.
Second, Remember the dictum of barrier-free access. Start by questioning ANYTHING that might cause someone a problem�I i it really necessary?
Third, remember disability is NOT just about the use of wheelchairs.
Lastly, remember that a very large percentage of the population has some sort of physical impairment and that their dollars, pounds and euros are vital for your revenue!
Question: From your point of view what would be the top priority changes that the travel and hospitality industry could do to further open birding to people with disabilities?
In the UK commerce has cottoned on to the idea of the "grey pound" and the "pink pound" That is the buying power of the elderly and the gay community. Its time they realized that there is also a "disability dollar." That they can only get their share of if they offer accessible trips.
Question: Are there any final thoughts you would like to leave with our readers?
Answer: When I was a youngster an accident prevented me from walking for six months. My father, wanting me to have an interest started taking me to a local lake to fish which I could do without having to run around. Through this, with his shared knowledge, I started to take an interest in the natural world. Now it is my sanctuary and as close as I get to spirituality. Being in the wild yet tranquil world is necessary for my sanity. Just like me the vast majority of birders feel this way about wild places and free flying beauties.
Such beauty deserves its widest possible audience. I feel about birding the same way I do about a good film or a stand-up comic. half the pleasure comes from sharing it.
Its not just our duty to make sure that everyone can enjoy what we enjoy, it should be our pleasure too.
* Scrape:
A very shallow lake - created by scraping topsoil away so that a wetfield/marsh becomes like a very large puddle - ideal for wading birds to feed on. Often these are enhanced with tiny islands that are great for roosting or ground nesting as they are not too easy for predators to get to.
Tourismus für Alle
Springer-Verlag has several papers avialable online that may be of use to those promoting barrier-free tourism:
Its Time to Make eTourism Accessible
Franz Pühretmair
Abstract
Nearly half of all handicapped people would travel more frequently, if there were more barrier-free offers. And about 40 percent have already renounced a travel because adequate offers were missing (Max Stich, ADAC vice-president for tourism, 2003). So far the tourism industry still has hardly recognized the potential and the value of barrier-free tourism. As long as the tourism industry will not identify that barrier-free tourism is an indicator for quality, a trademark and a competitive advantage they will not attract its considerable market-share. Often the lack of not supporting barrier-free tourism is a combination of missing offers and inadequate or missing information presentation.
Tourism Information Systems Promoting Barrier-Free Tourism for People with Disabilities
Hildegard Rumetshofer and Wolfram Wöß
Abstract
Providing comprehensive accessibility is the major challenge for tourism service providers to address people with disabilities (and older people) as growing consumer groups. Information about accessibility of tourism objects (accommodation, sights, streets, parks, etc.) is equally important as barrier-free tourism information systems to support the booking and decision making process.
Consequently, this paper introduces the extension of tourism information systems in a twofold way. First, each tourism object is provided with information about its accessibility realized by additional meta data information. Second, based on user profiles content presentation and user interface navigation are dynamically adapted to the users individual needs in order to support appropriate search as well as presentation features.
AccesSights – A Multimodal Location-Aware Mobile Tourist Information System
Abstract
Through recent developments in the segment of mobile devices like personal digital assistants (PDA) the usage of mobile applications in different areas of our normal life increases. New applications support mobile users with location-aware information. But todays systems are not usable for all: there still exist various barriers for blind and visually impaired people. This user group does not receives the same information as normally sighted users. AccesSights overcomes these barriers by supporting both user groups with the same information. Meeting the different user requirements we designed a multimodal user interface to support different user groups – each in their suitable fashion. The introduced AccesSights system is based on our highly flexible and modular Niccimon platform.
Palle Klante , Jens Krösche and Susanne Boll
February 16, 2005
Visa's Overtures to Consumers With Disabilities
In Perth at the NICAN Conference the presenters repeatedly pointed out the purchasing power of the disability market niche.
The following story highlights the growing awareness of this fact. Here Kerin Hope explores it in the context of the last Paralympics.
Excerpted from:
Sponsors Discover Purchasing Power of Paralympics
By Kerin Hope in Athens
Published: September 30 2004 03:00
Visa, the credit card supplier, is the first big Olympic sponsor to turn its attention to the Paralympics. Visa signed a three-games sponsorship deal with the IPC, covering Athens, Beijing and the 2012 games host.
About 2,500 Athens retailers participated in a pilot programme sponsored by Visa to make their premises more accessible to people with disabilities. A similar programme is being prepared for Turin, the Italian city that will stage the winter Paralympics in 2006.
The World Health Organisation estimates that 13 to 18 per cent of the world's population have a disability. Research has shown a largely untapped market of about 440m people, according to Sergio Furman, IPC marketing director.
"These are people with strong loyalties to products and brands that cater for their needs," he said.
The IPC has become increasingly aware of its potential for attracting commercial sponsorship. McKinsey, the international consultancy, has developed a strategy for the IPC to promote international sports events for disabled athletes and raise the profile of elite performers.
February 15, 2005
Travel Planning Tips @ Suite 101.com
There is a new article in the Travel & Disability section at Suite 101.com about travel planning --- Tips for the Season in Between.
Note, the link may not work unless you have previously subscribed at Suite101.
February 14, 2005
Design Competition: Access to Fun
Do you want a design challenge that's fun too?
Join in the competition to design of a water ride (e.g. log flume) transfer device for persons with disabilities and submit it to the International Association of Amusement Parks and Attractions by March 15, 2005.
For details see: http://www.iaapa.org/accessfun/
February 13, 2005
Open Comment Period: Proposed Air Carrier Access Act
If you wish to review and comment on proposals to the Air Carriers Act, which has a profound affect on air transport accessibility, keep in mind that the comment period closes on March 4, 2005.
From Ragged Edge Magazine:
http://www.raggededgemagazine.com/drn/02_05.html#829
"WASHINGTON, DC, Feb. 10, 2005-- In November, the
Department of Transportation proposed updated rules
for the Air Carrier Access Act. The proposed update
addresses nondiscrimination requirements of foreign
air carriers, requires airline websites to be
accessible to persons with impaired vision, and
"generally updates and improves the organization of
the existing regulation," according to DOT. (Read the
proposed rule, in accessible text format).
"DOT has now extended the comment period through March
4, 2005. Activists submitting comments say the
proposed rules still do not require accessible
restrooms on enough aircraft, still don't provide
enough leg room for people with service animals; still
discriminate against deaf travelers. If you need more
room than provided by current seating, you must pay
extra. The proposed rules would continue as well to
exempt airports themselves from the Americans with
Disabilities Act requirements; things that fall under
the Air Carrier Access Act have fewer requirements
than those under the ADA. And this is just a small
sampling of problems. Others include inaccessible
websites -- people thus prevented from buying cheaper
online tickets are penalized.
For the full article see Ragged Edge Magazine
The Dialogue on Sustainable Inclusive Development
In the document, Carta do Rio/La Declaración de Rio de Janero, we argue for universal design as a component of sustainable inclusive development and lay out a call-to-action. Other resources in this dialogue are available as well:
Further Reading:
Disability & Inclusive Development
http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTSOCIALPROTECTION/EXTDISABILITY/0,,menuPK:282704~pagePK:149018~piPK:149093~theSitePK:282699,00.html
Alliances for an Inclusive Society
http://www.disabilityworld.org/06-08_04/news/worldbank.shtml
Building an Inclusive Development Community
http://www.miusa.org/publications/books/inclusivedevelopment
World Bank, Partners Call for Global Cooperation to "Unlock" Opportunities for Millions of People with Disabilities
http://abilitymagazine.com/worldbank.html
2004 Rio Declaration on Sustainable Social Development, Disability & Ageing
http://www.sustainable-design.com/sustain/documents.htm#rio-social
February 12, 2005
Disability Studies at the University of Washington
In 1975 I co-founded, with Jack Martin, the first Disabled Students Association at the University of Washington in Seattle. During that pre-ADA period the disability rights movement successfully lobbied the governors of each of the 50 states, and eventually the president of the United States to establish high profile Conferences on Disability. At the same time Seattle Metro Transit took the early US lead on accessible public transit and I oversaw a major retrofit of UW facitilies. We were all indebted to the support and strategic thinking that came to us from the Civil Rights Movement.
Fast forward to 2005 and I am proud to announce another notable UW accomplishment.
Through the persistence of the UW Disability Studies Department's Dennis Lang, and the support of many others:
The University of Washington's new Disability Studies Minor has been approved and will be effective Spring Quarter 2005. The Disability Studies minor will be administrated by the Law, Societies, and Justice Program (LSJ), Department of Political Science, College of Arts and Sciences. Web Site for the minor: http://depts.washington.edu/disstud .
Best of luck to the UW undergrads enrolled in this promising new initiative -- don't forget your status as a Pacific Rim neighbor and keep your academic ears open to the global dialogue. Take a good look at how you can make a positive contribution to the travel & hospitality industry and inclusive destination development. Your specialized knowledge is becoming increasingly marketable in industry, NGOs, and government.
February 11, 2005
The Rio Declaration: Universal Design for Sustainable and Inclusive Development
Pending the release of an official English translation, and at the request of numerous readers of The Rolling Rains Report, I offer an unofficial translation of the document on Susutainable Inclusive Development known as "Carta do Rio/ La Declaracion de Rio de Janero"
The Rio Declaration: Universal Design for Sustainable Inclusive Development
Gathered in Rio de Janeiro, Brazil, on the 12th of December, 2004, within the framework of the International Conference on Universal Design "Designing for Century III", we, as professionals, representatives of governmental and non-governmental organizations, and different sectors of civil society, as representatives of universities, as civil employees and as employees of state, international and multilateral institutions from throughout the diverse countries of Latin America, affirm the following declaration:
1) The intention of the Universal Design is to make possible the social participation of and access to goods and services for the widest possible range of users. This contributes to the inclusion of the people with disabilities allowing the to interact in society and contribute to its development. Examples of these excluded groups include: the poor people, people marginalized by their cultural or ethnic identities, people of large or small stature, and those with disabilities whether permanent or temporary.
2) We understand Universal Design to be an approach for equitably generating accessible environments, usable services, programs and technologies, that are safe and independently usable by all people - to the greatest extent possible without the need for special adaptation or reengineering. This devolves by virtue of the seven principles that sustains universal design, that is to say:�
1. Equitable Use: The design does not disadvantage or stigmatize any group of users.
2. Flexibility in Use: The design accommodates a wide range of individual preferences and abilities.
3. Simple, Intuitive Use: Easy to understand
4. Perceptible Information: The design communicates necessary information effectively.
5. Tolerance for Error: The design reduces risk and the adverse consequences of accidental or unintended actions.
6. Requiring Low Physical Effort
7. Sufficient Size and Space for Access & Use
3) We recognize the value of the emergent concept of inclusive development, in as much as it looks to expand the vision the concept of development; recognizes diversity as a fundamental aspect of the process of socioeconomic and human development; and validates the contribution of each human being in the development process. Rather than driving policies and detached activities, it promotes a strategy integrated for the benefit of the people and the society as a whole. Inclusive development constitutes an effective tool for the overcoming of the prevalence of social exclusion in the world and, consequently, is an advance in the eradication of the poverty.
4) We conceive of sustainable human development as a productive form for understanding social policies and considering the bonds between economic growth, equitable distribution of the benefits of the growth, and harmonious coexistence with the environment.
5) We consider that the situation of poverty and social exclusion affects millions people everywhere in the world; prevents human development and the benefit of an adequate quality of life, and that, in Latin America and the Caribbean, this situation almost affects half of the population. Also we are convinced that this situation of exclusion and poverty, just like inequality, disease, insecurity, contamination and environmental degradation, and inadequate design are public dangers that affect many people and threaten all.
6) In this context of the prevalence of exclusion in development, we considered the following challenges:
a. How to apply the principles of Universal Design when there are people whose main preoccupation is not the "tomorrow" but the uncertainty of their next meal ... or the lack of shelter and the most basic safeguards of health?
b. How to communicate such principles when, for most of the world�s population, the concepts of "basic standards," "construction codes", and "regulations" do not exist.
c. In such a context, What real is the real significance of such entities as "the bath", "the kitchen", "the lobby", "the incline", "illumination levels", or "acoustics"?
d. And primarily, how do we add to the quality of life of persons by applying Universal Design?
7) We wish to emphasize that application, in the present, of inadequate design in the creation of programs, services and infrastructure, generates inaccessibility and perpetuates conditions of exclusion in the future. In this sense, we consider unacceptable the continued use of public resources that result in the construction of barriers of different for those of diverse abilities.
8) We agree that Universal Design must become an essential component within the politics and activities that promote development so that development initiatives may achieve a truly inclusive character and effectively contribute to the reduction of the poverty in the world.
9) We agree also, that in order to advance towards a Universal Design for sustainable, inclusive development, all future activity must:
a. be planned balancing legal concerns, rights, economic, technological and cultural premises,
b. meet the necessities of authentic community,
c. include the participation of the interested parties,
d. incorporate the criteria of Universal Design in order to prevent current investments from generating additional costs for necessary adaptations and to use local materials and technologies to contain costs,
f. plan for commensurate maintenance of these resources and
g. build the technical capacity for the grater application of Universal Design.
10) We convinced that, in order for Universal Design to become an instrument in the service of the inclusive development, it is necessary that all the actors involved in these subjects (States and governments, the marginalized sector, mass media, civil society: non-governmental organizations, international and regional Universities, professionals) pursue their roles actively, for the following reasons:
11) We think that all efforts and actions made in this regard, will be stronger and more effective, if we advance a common agenda on Universal Design and Inclusive Development and construct alliances between the diverse sectors and stakeholders. The creation of networks that harness the different efforts on these topics is also necessary to promote the concept, contribute to its dissemination, and foster constructive debate.
12) Finally we deeply affirmed that we are persuaded that if we worked in the construction of a world guided by the principles of Universal Design and Inclusive Development, this would be better world, more peaceful, more inhabitable, more equitable and, inexorably, with a better quality of life.
Rio de Janeiro, December 12, 2004.
Note:
Unofficial English translation by Scott Rains, srains@oco.net
February 10, 2005
Looking for Lodging with the Comforts of Home
A recent study by Trendwatching.com confirms customers' desire to experience "home" in their hotel rooms. As they conclude, "Whether it be as large as a massive design overhaul or as simple as a switch to recognizable and trusted cleaning products, one thing is clear: hotels are doing everything they can to make guests feel more at home while they are away."
And, as universal design becomes the standard in home design, it will become what travelers demand of hotels.
For the full article see, Hotels Becoming an Enhanced 'Home Away From Home"- Guests Looking for Hotel Stays to Top Appointments from Home
February 09, 2005
Richard Olsen @ A House for All Children
Richard Olsen, PhD, is an environmental psychologist at the New Jersey Institute of Technology and author of A House for All Children. His new study recommends sixteen simple, low-cost ways to apply universal design principles at home.
Related Reading:
See Dr Olsen's previous book Alzheimer's and Related Dementias Homes That Help : Advice from Caregivers for Creating a Supportive Home listed on the
Dementia & Design Reading List
A Canadian discussion on housing design with reference to seniors provides a list of further resources.
February 08, 2005
A Bridge to Nowhere in Wales
Campaigners Finally Get Wheelchair Access -- At Both Ends Of Footbridge
By Dave Reynolds, Inclusion Daily Express
February 4, 2005
CWM, WALES-- "Unbelievable!"
"Scandalous!"
"Ridiculous!"
"Pointless!"
Those are just a few of the words disability rights advocates and local residents have used to describe a new bridge designed to link one side of the village of Cwm to the other.
When the St. Paul's footbridge was completed last spring, the problem was immediately clear: The beautiful, new £500,000 structure had steps leading to it on both sides, thereby keeping away any strollers, wheelchairs, and people with disabilities that affect their mobility.
"It is absolutely ridiculous," said Bob Brain, of the Cwm Welfare Tenants and Residents Association, last May. "We have got a lovely modern bridge but to get on or off it you have got to use steps."
After pressure from local residents and disability advocates, the Blaenau Gwent Council decided to correct the problem -- at least half-way -- by building one accessible ramp on one end of the bridge. The other side still has steps.
"The situation is quite extraordinary and would render the bridge totally unusable for disabled people," said Alun Thomas of the Disability Rights Commission. "To put a ramp on one side of the bridge would be a scandalous waste of money unless they intend to put a ramp on the other."
Finally, the Council has decided to go ahead and make the transition complete. It has announced a new plan that will make both ends of the bridge accessible.
"It is like a shot in the arm - everyone is so chuffed [pleased] at what has happened," said Mr. Brain.
Related:
"'Ridiculous' bridge's second ramp" Feb. 3, 2005 (BBC News)
http://news.bbc.co.uk/1/hi/wales/south_east/4233707.stm
"New bridge disabled access row" May 12, 2004 (BBC News)
http://news.bbc.co.uk/1/hi/wales/south_east/3705161.stm
"Anger at 'ridiculous' bridge plan" June 16, 2004 (BBC News)
http://news.bbc.co.uk/1/hi/wales/south_east/4233707.stm
February 07, 2005
Sail Away into the Sunset
Here's a bit of tongue-in-cheek retirement planning advice from the "Silver Tsunami" generation. It is circulating on the Internet without attribution.
There will be no nursing home in my future.........When I get old and feeble, I am going to get on a Princess
Cruise Ship. The average cost for a nursing home is $200
per day. I have checked on reservations at Princess and
I can get a long term discount and senior discount price
of $135 per day. That leaves $65 a day for:1. Gratuities which will only be $10 per day.
2. I will have as many as 10 meals a day if I can waddle
to the restaurant, or I can have room service (which
means I can have breakfast in bed every day of the week).3. Princess has as many as three swimming pools, a workout
room, free washers and dryers, and shows every night.4. They have free toothpaste and
razors, and free soap and shampoo.5. They will even treat you like a customer, not
a patient. An extra $5 worth of tips will have
the entire staff scrambling to help you.6. I will get to meet new people every 7 or 14 days.
7. T.V. broken? Light bulb need changing? Need to have
the mattress replaced? No Problem! They will fix
everything and apologize for your inconvenience.8. Clean sheets and towels every day, and
you don't even have to ask for them.9. If you fall in the nursing home and break a hip you are on
Medicare. If you fall and break a hip on the Princess ship
they will upgrade you to a suite for the rest of your life.Now hold on for the best! Do you want to see South America, the
Panama Canal, Tahiti, Australia, New Zealand, Asia, or name
where you want to go? Princess will have a ship ready to go.So don't look for me in a nursing home, just call shore to ship.
Acknowledgement:
Today's post thanks to Maggie S.!
February 06, 2005
Your Level Best: Pub-Rolling in the UK
The February 2005 issue of the Global Access Disabled Travel Network E-Zine popped into my mailbox as I sat writing an article for the 2005 Summit of the Spinal Cord Injury Association. I had just finished a paragaph lamenting the lack of sites that evaluate restaurant access similar to Wired on Wheels.
As if on queue, editor Marti Gacioch included an article by Mary Dixon about her site Your Level Best. It is good to see the crossover of Eleanor Smith's Concrete Change standards for visitability being applied to places of business - another indication the Universal Design won't long be confined to the home construction industry but pass over to the commercial sector at an increasing rate.
From The Guardian:
Cheers - and no cheers
Pubs are a bad joke in website's survey on disabled access
Kendra Inman
Wednesday October 29, 2003
The Guardian
Wheelchair users in search of a swift half will always be welcome at one Cornish pub. "We are fully accessible," says the landlady confidently. If nature calls, "there are always three strong men here to carry you down".
Mary Dixon, a wheelchair user herself, describes responses to her survey of pubs, restaurants and snack bars around Britain as both humiliating and hilarious.
In answer to the question, "Do you have a wheelchair-friendly entrance and a disabled toilet?", she was told by a south London pub: "Give us plenty of notice so we can move all the tables and unlock the side door." A pub in Northumberland replied: "There's a perfectly good public disabled toilet in the car park over the road."
Dixon, who has multiple sclerosis, conducted the research for her website, www.yourlevelbest.com, which has a directory of pubs and restaurants accessible to wheelchair users.
By October 1 next year, every business will have to comply with the Disability Discrimination Act and make changes to ensure Britain's 8.6 million disabled people can use services. Dixon's survey reveals that many are unprepared for the new rules.
"Well-meaning proprietors do not see the importance of access to the toilets, which is often difficult or impossible," she says. "A common response was, 'Disabled ladies could use the gents. I'll clear the men out'."
She found information often hard to come by. Some chains provided lists of accessible branches; others failed to, or ignored her requests.
The website lists 3,000 destinations, mainly in England and Wales, and additions are made each week.
Tourist hotspot Brighton does well, with 22 accessible destinations; the wooden spoon goes to the Scilly Isles "with only one - and that at the top of a steep hill," says Dixon.
Pubs came out worst. "Many had been recently refurbished, but the improvements still took no account of access issues and disability discrimination laws," Dixon says.
The website grew out of Dixon's frustration at being excluded from many pubs, teashops and restaurants while on holiday. The pleasure of visiting new places was often overshadowed by anxiety about whether her chair would get through the door.
She is looking for a sponsor for the website. If it thrives, she says, it will allow disabled people to visit areas and businesses where they know they'll be welcome. And the prospect of being manhandled downstairs to use the loo will be a thing of the past.
Mary Dixon is on 020-8355 4328
Related Reading:
Time to Get Equal: A Hopeful Signhttp://www.rollingrains.com/archives/000126.html
Free 2 Peehttp://www.rollingrains.com/archives/000298.html
Airline Bathroomshttp://www.rollingrains.com/archives/000165.html
February 05, 2005
Chile Publishes Inclusive Design Resource for Travel Industry
The Chilean National Tourism Service (SERNATUR) has produced a resource for their tourism industry and municipal leadership on creating inclusive travel options. According to the Director of SERNATUR, Oscar Santelices, the work is designed to facilitate the development in Chile of tourism accessible to all.
The book, Manual de Turismo Accesible para Personas con Movilidad Reducida y Discapacitados, is directed toward those responsible for implementing inclusive travel and not individual travelers themselves.
El Servicio Nacional de Turismo, SERNATUR, tiene dentro de sus principales objetivos facilitar el acceso a los beneficios de la actividad turística de Chile a un mayor número de personas cada día. En este contexto, trabajó en conjunto con la empresa Proyecto Accesible y creó un Manual de Accesibilidad Turística para discapacitados.
La iniciativa surgió durante la gestión 2004 de SERNATUR, que desarrolló un Programa Nacional de Turismo Municipal, con el objetivo de sistematizar el trabajo que se ha llevado a cabo en todas las regiones del país, para detectar las múltiples necesidades de las personas.
Este trabajo tiene 4 acciones concretas, una de estas es la capacitación a los coordinadores de turismo municipal en diversas materias, entre las cuales, surgió la idea de entregar elementos claros en el desarrollo del turismo para personas con movilidad reducida y discapacidad.
En esta línea, se creó el "Manual de Turismo Accesible para Personas con Movilidad Reducida y Discapacitados", dirigido principalmente a municipios, empresarios y organismos públicos que estén relacionados con estas materias.
Al respecto, el Director Nacional de SERNATUR, Oscar Santelices, señaló que "esta iniciativa apunta a lograr que en Chile estén dadas las condiciones para que exista un turismo accesible para todos"...
...Por último, el manual resalta conceptos básicos de atención al cliente. En caso de que éste tenga problemas dificultades para caminar, "hay que ofrecerles ayuda para desplazarse, no dejarlo permanecer mucho tiempo de pie, y en lo posible, ubicarlo en habitaciones cerca de la recepción o en mesas proximas a la salida"
A juicio de la arquitecta de Proyecto Accesible, Andrea Boudeguer, este tema debiera importarles a todos quienes trabajan en turismo y no sólo por responsabilidad social. "Un hotel, un restaurante o cualquier recinto que cuente con comodidades para que accedan personas con problemas de movilidad gana automáticamente la oportunidad de atender a dos, tres, cuatro o más personas, pues estos clientes suelen ir acompañados de su grupo familiar. La accesibilidad es un factor de calidad, de diferenciación de la oferta turística"
Quienes deseen conocer la guía pueden solicitarla de forma gratuita en Sernatur o enviar un mail a contacto@proyectoaccesible.cl, o llamar al 4927749.
Editor's note: Related Posts
For a similar resource, in English from Western Australia, see the entry on Guestability at:
http://www.rollingrains.com/archives/000240.html
For Simon Darcy's original work establishing the travel behavior of people with disabilities in the minds of industry decision makers see the entry on From Anxiety to Access: at:
http://www.rollingrains.com/archives/000055.html
For detailed survey results of the consumer power and preferences of the 42+ million US travelers with disabilities see the work of Eric Lipp and The Open Doors Organization at:
http://www.rollingrains.com/archives/000071.html
For an examples of the implementation of inclusive destination design see the work of Kat Darula and Roseanne Ramos in the US Virgin Islands at:
http://www.rollingrains.com/archives/000261.html
And the work of Kerry and Jane Winberg at The Devil's Playground in Launceston, Tasmania at:
http://www.rollingrains.com/archives/000195.html
For a regional document offering context on the Latin American movement for Univbersal Design see:
http://www.rollingrains.com/archives/000289.html
February 04, 2005
Microtel Continues its Tradition of Service
Microtel Inns & Suites conducted a survey of those attending the World Congress & Expo on Disabilities. The results, announced in, 'Survey of Travelers with Disabilities'
Source:
http://www.hospitalitynet.org/news/4021765.html
The majority of respondents took several trips a year, traveled by car (several used a van) to destinations around the U.S., and had disabilities requiring the use of a wheelchair. More than one third of participants booked their hotel accommodations via the web, followed by calling the toll-free number or contacting the hotel directly. Nearly 100 WCD attendees responded to the survey.
When asked about their experience when staying at hotels in general, following are highlights:
February 03, 2005
The 5th Global Travel & Tourism Summit
The World Travel & Tourism Council (WTTC) will hold the 5th Global Travel & Tourism Summit in New Delhi from April 8-10, 2005.
The format will be interactive discussions and key-note presentations including government, industry and media representatives from around the world. The event's focus -- on the need for the Travel & Tourism sector to realize its full potential for social and economic good -- promises to make it a potential gathering point for those who subscribe to the ideals of sustainable inclusive development presented in the Rio Declaration.
From TravelWire News:
As one of the largest industries in the world today, responsible for employing more than 200 million people and generating over 10 per cent of global GDP, Travel & Tourism provides a gateway to economic progress particularly in areas where there are few alternatives. Delegates will discuss how success is being achieved, which companies and governments are leading the way and the impact of future developments.
Under the overall theme, ‘Realizing the Potential’, highlights of the agenda include:
consolidation and restructuring in the Travel & Tourism sector
Dr APJ Abdul Kalam, The Honourable President of India asked for the following message to be read out:
Our global society continues to face major challenges, one of the most important being the imbalance between the ‘haves’ and ‘have nots’. If the Travel & Tourism industry can realize its full potential, this will make a real difference.
Jean-Claude Baumgarten, WTTC President, said:
I am privileged to be launching such a superb programme. At the 5th Global Travel & Tourism Summit, all the major issues confronting our industry are on the agenda and each will be addressed by several top individuals from government and the private sector. Their views will be open to challenge from the audience in highly interactive discussions moderated by some of the world’s most prominent journalists. I am confident that the ideas and conclusions that emerge will stimulate progress on a global level.
Mr Lalit Suri, Chairman, WTTC India Initiative & Chairman & Managing Director, Bharat Hotels concluded:
India is a very fitting destination for the Summit. The WTTC India initiative has been working towards realizing the true potential of Travel & Tourism in this country for more than five years and as the Indian economy continues to grow, I believe that Travel & Tourism will make a major contribution. This event will bring together a vast pool of experience and knowledge from across the globe which is sure to benefit the Travel & Tourism industry in India and far beyond.blockquote>
In addition to the individuals mentioned above, the following speakers are also confirmed:From India:
• Raymond Bickson, Managing Director Indian Hotels Company Ltd
• Renuka Chowdhury, Minister of Tourism, India
• Dinesh Keskar, President Boeing, India
• PRS Oberoi, Chairman, The Oberoi Group
• Lalit Suri, Chairman & Managing Director, Bharat Hotels Ltd
From the rest of the world:• Akbar Al Baker, CEO, Qatar Airways & Chairman, Qatar Tourism Authority
• Ronald Andruff, President & CEO, Tralliance Corporation
• Giovanni Angelini, CEO & Managing Director, Shangri-la Hotels & Resorts
• Dimitris Avramopoulos, Minister of Tourism, Greece
• David Baffsky, Chairman, Accor Asia Pacific
• Douglas Baker, Deputy Assistant Secretary for Service Industries, Tourism and Finance, US Department of Commerce
• Huseyin Baraner, Board Member, MNG Holding A.S.
• Henrik Bartl, Managing Director, Head of Specialized Property financing, Aareal Bank AG
• Jean-Claude Baumgarten, President, World Travel & Tourism Council
• Roger Bootle, Managing Director, Capital Economics
• Eulogio Bordas, CEO, THR Tourism Consultants and President of Dream Resorts
• Christopher Brown, Managing Director & Chief Executive, TTF Australia
• Marilyn Carlson Nelson, Chairman & CEO, Carlson Companies
• Alex Christou, Partner, Travel Services, Accenture
• Jennie Chua, Chairman & CEO, Raffles International Ltd
• David Clifton, Managing Director, Europe & Asia, Interval International
• Glen Davidson, Senior VP Worldwide Travel Insurance & Related Services, American International Group (AIG)
• Peter de Jong, President & CEO, PATA
• Alain Demissy, President of the Executive Committee, Mondial Assistance Group
• Welf Ebeling, Executive Vice President & Chief Operating Officer, The Leading Hotels of the World Ltd
• Ahmed El Maghraby, Minister of Tourism, Egypt
• Sebastián Escarrer, Vice-Chairman, Sol Melia
• Manuel Fernando Espirito Santo, Chairman, Espirito Santo Tourism
• Edouard Ettedgui, Group Chief Executive, Mandarin Oriental Hotel Group
• Michael Frenzel, Chairman, TUI AG
• Laurence Geller, Chairman & CEO, Strategic Hotel Capital
• Douglas Gollan, President & Editor-in-Chief, Elite Traveler Magazine, Universal Media
• Nik Gowing, , BBC World
• Peter Greenberg, Travel Editor, NBC Today Program & Chief Correspondent, The Travel Channel,
• Nisid Hajari, Managing Editor, Newsweek International
• Stelios Haji-Ioannou, Founder & Chairman, easyGroup
• James Hogan, President and Chief Executive, Gulf Air
• Noel Irwin-Hentschel, Chairman & CEO, American Tours International
• Geoffrey JW Kent, Chairman & CEO, Abercrombie & Kent Group of Companies
• Alex Kyriakidis, Managing Partner, Travel Tourism & Leisure, Deloitte
• J Willard Marriott Jr., Chairman & CEO, Marriott International, Inc.
• Bruno Matheu, Vice President, Air France
• David McMillan, Chief Executive Officer, International Hotel & Restaurant Association
• Richard Miller, Executive Vice President, World Travel & Tourism Council
• David Mongeau, Vice Chairman, CIBC World Markets
• Erkan Mumcu, Minister of Tourism, Turkey
• Tom Nutley, Chairman, Reed Travel Exhibitions
• Alan Parker, Chief Executive, Whitbread plc
• Jean-Gabriel Peres, President & CEO, Movenpick Hotels & Resorts
• Dionisio Pestana, Chairman, Group Pestana
• Wang Ping, Chairman, Chamber of Tourism Commerce, China Federations of Industry Commerce
• Christopher Rodrigues, President & CEO, Visa International
• Judy Slatyer, CEO, Lonely Planet
• David F Stein, CEO, The Stein Group
• Barry Sternlicht, Executive Chairman, Starwood Hotels & Resorts Worldwide
• Jonathan M Tisch, Chairman & CEO, Loews Hotels
• Daniela Wagner, Managing Director, International, Octopustravel.com
• Philip Wolf, CEO, PhoCusWright, Inc
• Vincent A Wolfington, Chairman, Carey International Inc.
• Peter Wong, Chairman, MK Corporation
• Peter C Yesawich PhD, Chairman & CEO, Yesawich, Pepperdine, Brown & Russell
• Tim Zagat, Chairman & CEO, Zagat Survey LLC
• Sarmad Zok, Chief Executive Officer, Kingdom Hotel Investments
• Jose-Luis Zoreda, Chief Executive Officer, ExcelturAbout the World Travel & Tourism Council
The World Travel & Tourism Council is the global business leaders’ forum for Travel & Tourism. Its Members are Chairmen, Chief Executives and Presidents of the world’s most prominent Travel & Tourism organizations. It is the only body, representing the private sector in all parts of the Travel & Tourism industry worldwide.For further information about WTTC, organizer of the Summit, please visit www.WTTC.org or contact Olivia Ruggles-Brise on olivia@wttc.org or + 44 20 7481 8007
For further information about the 5th Global Travel & Tourism Summit, including registration, media accreditation and full details of the programme, please visit www.GlobalTravelTourism.com
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