Shirley Caudill's opinion piece at Kentucky.com is worth reading.
"ADA didn't remove all impediments" is a thoughtful article recounting the history of US legislation and illustrating with examples of where the yet-to-be-filled gaps remain by drawing from travel with a son who has a disability :
This summer, we went to Galveston Island in Texas, where we booked a trip with a local travel agent. He assured us that we had a room at the Hilton with a balcony overlooking the Gulf of Mexico and that the bathroom was handicapped accessible. It was not, and there was no balcony.We had to go to the trouble of moving to another room that had a bathroom with handrails. The bathroom door was so heavy that I broke all my fingernails trying to open it from the inside.
Much the same thing happened when we went to Scotland, where the tub was too high, even for me. Again, the travel agent had assured us that the room was handicapped accessible.
Same thing happened in Panama Beach, Fla., and San Francisco, where there was no nearby parking. The hotel managers pretty much had the attitude: "Sorry about your luck."
Source:
http://www.kentucky.com/589/story/531336.html