When the Head Concierge himself asks me to post about an oversight in accessibility here at Rolling Rains I am ready to take a closer look at the values of his hotel.
It happened as I was checking into the Arlington Hilton last week for the SeniorNet 20th Anniversary Conference. Henry, the night concierge, was there to assist me from the moment the taxi pulled up. Showing me to my room (which, for some reason - perhaps a case of mistake identity - was on the exclusive Club Floor.) In the process of getting settled he pointed out to me that, in spite of his repreated requests to the management over the year, the bathroom counter in the accessible room 726 was too low and I would hit my knees on it.
Sure enough, I did. Several times!
Service again is commendable.
This time the room - bathroom and all - is very comfortable and wheelchair accessible. There are low towel racks on the inside of the bathroom door. The handheld shower is installed properly so that it is reachable even when extended to its highest point. Grab bars are ubiquitous in the bathroom but at the same time blend with the color scheme. These are fine points often overlooked in a "compliance to ADA is sufficient" hotel - and they make all the difference in the world when I am decided who gets my business.
Someone at Hilton understands the difference between stylish and sterile! Since I seem to be in this area frequently for conferences I found a place that is almost as comfortable as home.