Don Norman is a hero to many of us who work in Human Computer Interfaces and design in general. So, it was particularly interesting to find some of his writing had shaded into a topic that is often covered in the Rolling Rains Report -- airplane passenger cabin design.
After recounting an inconvenience in the air with humor he concludes:
Kudos to Lufthansa for wonderful flight attendants, for a marvelous meal and for trying so hard to make seats that truly deliver. If it is the thought that counts, Lufthansa wins. If execution also matters, well, they need to call in the human-centered design experts.
Source:
http://www.jnd.org/dn.mss/trapped_in_a_lu_1.html