For those who read German, Christianne Link in her Behindertenparkplatz Blog asks an important question, "Wie barrierefrei ist unser Hotel?" - "How barrierfree is our hotel?" For those who would rather follow using Katya Stokeley's translation at Broken Clay Journal try here.
It is always a pleasure to share stories of excellent customer service!
The manager was very nice, I told her about my travels, and how great my room was, and how I had noticed that this hotel offered more for blind guests than many others. We talked for about an hour, then she gave me her card and said that I should write if I thought of anything else that could be improved. One or two things have occurred to me since (the control for the AC is too high), but these things are peanuts compared to other hotels. Just the fact that the manager asked shows me that they get it. They don’t have six accessible rooms because they have to, they have them because they want to, in order to offer disabled guests optimal service. You don’t see that every day.
Source:
http://brokenclay.org/journal/wp_archives/2006/05/28/more-hotels/
Translation by Katya Stokely
Posted by rollingrains at July 10, 2006 01:02 AM