February 25, 2006

The Metastasis of Mischief: South African Express Airways Adopts Injustice as a Business Policy

The world's population bulge matures into the leisure years of travel. Meanwhile they increasingly experience the bodily diminishment that can accompany aging - Boomers are buying travel. Rather than understanding the business opportunity shortsighted airlines repeat the mistakes of Ryan Air, Qantas and others. The latest in the saga of shame is South African Express Airways.

Read Maureen Marud's "Disabled Woman Ordered off the Plane"

From the Cape Argus:

A young woman with cerebral palsy was ordered off a South African Express Airways flight because she could not get in and out of her wheelchair unaided.

Monde Edeogu, 20, of Cape Town, was put off the flight on Monday. She was then wheeled outside the terminal building to wait in her wheelchair while an attendant used Edoegu's cellphone
to ask her mother to fetch her.

"The airline did not have the decency to use their own phone, let alone to treat my daughter considerately," said Monde Makina, Edeogu's mother.

Posted by rollingrains at February 25, 2006 09:11 PM