I confess that I do not get over to Single Planet as often as the site merits. However, with an invitation to speak in Taiwan pending and after conversing with several Chinese tour operators this weekend at the Bay Area Travel Show I found today's post insightful.
I have not yet traveled to China but service would not appear to be one of their high points.
Let us hope there is a revolution of their service culture before the Paralympics.
Read
http://singleplanet.blogs.com/single_planet/2005/03/waking_up_to_th.html