The Quality of Industry Training for Inclusion of the Disabled Travelers: European Case Studies

Below is the European report "Mapping of Skills and Training needs to improve accessible tourism services". 


The report includes all findings of the research and data collection, the full analysis of results and a set of conclusions and recommendations. To facilitate dissemination, all country level data and the 20 case study reports my be downloaded here:http://www.accessibletourism.org/?i=enat.en.reports.1620 

 Authored for the European Commission by Pierre Hausemer, Ivor Ambrose, Kei Ito and Monika Auzinger. 

The study is downloadable as PDF here: http://www.t-guide.eu/resources/study-c-final-report_skills_ec_mastercopy_for-printing_final.pdf?i=t-guide

A major part of the Research Study commissioned in 2013 by the European Commission and awarded to VVAENAT and3s Research, involved the preparation of 20 Case Studies, examining accessible tourism training programmes and projects in Europe and abroad.

The selected Case Studies can be regarded as examples of good practice in vocational education and training, although certain weaknesses are also identified, where appropriate.

On the ENAT website the following case studies may be downloaded:

List of Skills and Training Case Studies

  1. ABTA, United Kingdom

  2. ETCAATS, EU Training Project, Sweden
  3. Perfil - Psicologia e Trabalho, Portugal
  4. SCANDIC Hotels, Sweden
  5. Kéroul
 Welcoming Ways, Canada
  6. ATHENA EU Training Project, Czech Republic
  7. Via Libre, Spain
  8. VisitEngland, United Kingdom
  9. People 1st, Welcome All. United Kingdom 

  10. PEOPLECERT, Greece
  11. COIN, Italy
  12. HERMES Airports, Cyprus
  13. Cluster for Accessible Tourism, Bulgaria
  14. Lousã, Accessible Tourism Destination, Portugal
  15. TACTALL EU Training Project, Spain
  16. Ministry of Tourism, Ontario, Canada

  17. Disney Corporation, France
  18. VisitFlanders' Accessibility Training, Belgium
  19. Barrier-Free Destinations, Germany
  20. EU Funded Training Projects
Source:

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