Finding a Way

Randy Earle begins his reflection "You Are Cordially Invited to Pave the Way" like this:

Why is it so consistently and persistently hard for event staff, restaurant hosts, movie ushers, rental car agents and other front-line staffers to problem-solve when it comes to disability? Why do so many cite the rules or need to check with a supervisor? Why are those rules and supervisors so inflexible when adapting a situation to fit a particular need? Why are so few inclusive procedures and practices in play?

Not a day goes by when I don't ask myself at least one of these questions.

I have grown accustomed to getting a blank stare upon requesting accommodations, most would be deal-breakers for any other patron or customer, like safe passage or functioning elevators or even workable chairs.