Caught in the Downdraft: Poor Service in the Air

The logo of Jetstar Airways, a sibsidiary of Q...

Image via Wikipedia

Accessibility NZ writes on the contradictions of air travel:


Just a couple days after we heard that Jetstar had refused passage to two wheelchair users because they didn't have "carers", we learn thatJetstar refused to carry 6 out of 8 wheelchair using paralympians.

The team had booked on parent company Qantas. But after booking they were informed that the flight would be operated by Jetstar. Because of Jetstar policy of flying only 2 wheelchair users per flight, 3/4 of the wheelchair users on the team were refused passage. The team had to fly on separate airlines. Why is it that when the team booked on Qantas, they ended up having to rearrange their plans and disrupt everything?

This isn't the first time Jetstar refuses to carry more than two wheelchair users. I spoke about other incidents like this in a previous post. Why is it that Qantas can fly more than 2 wheelchair users, but Jetstar cannot?

How can a traveller with a disability trust Qantas when there is a risk of being bumped onto a Jetstar flight, and as a result refused boarding altogether?

Enhanced by Zemanta

Recent Entries

Deaf Seniors of America conference in Chicago, IL
Image via WikipediaDeaf 411 talks about what's on the minds of Boomers who are Deaf:As deaf people approach retirement and…
Caught in the Downdraft: Poor Service in the Air
Image via WikipediaAccessibility NZ writes on the contradictions of air travel:Just a couple days after we heard that Jetstar had refused…
Open Government USA: White House Call on Disability Issues July 2011
Image via WikipediaWhite House Call on Diability Issues - July 2011 In order to help keep you more informed, we are…
The Sports Abilities Games at the Junior Orange Bowl - Miami
The Sports Ability Games are truly some of the most unique and inspirational events of the Junior Orange Bowl Festival.…
Teleseminar: Service Animals in Places of Public Accommodation
What are the rights and responsibilities of service animal users in places of public accommodation? Are there circumstances under which a…
Congresso Brasileiro de Turismo Acessível (Portuguese)
Congresso Brasileiro de Turismo Acessível acontece de 28 a 30 de setembro, na Estância de SocorroO objetivo é permitir que…
Mexico: La iniciativa "Patrocinemos una rampa" (Spanish)
La promesa de Marcelo Ebrard fue clara y pública: para el final de su administración se comprometió a hacer 100…
U.S. Access Board Webinar
The U.S. Access Board will conduct a free webinar August 9 from 12:00 - 1:30 (Eastern) on proposed accessibility guidelines…