From Swaziland

Buyie Masuku continues to bring word of Inclusive Tourism to Swaziland in this reprint piece in the Swazi Observer:


Inclusive [Tourism] is the systematic application of Universal Design by the travel and hospitality industry at every stage of its product, service, and policy life cycle. 
It starts by looking at real people as they exist in all their diversity of abilities. 
It looks at them at all stages of the human life cycle:  children, adults, and seniors.
 It looks at them whether they walk with a cane in a school, or high fashion boots in a mall or with a water pot on their head, returning from the village well.

Such a terse definition just raises more questions like, "why not 'accessible' instead of 'inclusive' and "what is Universal Design?"  When people hear the word "accessible" attached to tourism they think they have a pretty good idea what that means.  And there is the problem.

Almost everybody thinks they know what it means but, since it has never been fully defined, almost everybody has invented their own personal definition. That is a recipe for disaster. If travellers and the industry have no common language, then imagine how frequent disappointment and disputes will become? 

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