Transport for All - London

Transport for All has been championing the cause of accessible transport in London for two decades.
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As an organisation of disabled and older people they bring the grass roots experiences and opinions of service users to those who run the transport network.

If you live in London they have an opportunity for you:

Mystery shoppers

GfK are a market research company who carry out mystery travelling surveys across the London Transport Network. They are currently looking to recruit people with visual, hearing and physical impairments within the Greater London area to conduct mystery shopping on the transport services (buses, taxis, Underground etc).

Survey Background

The survey has been running for some years and aims to monitor and assess the service offered to disabled people by transport services in London.

Assessors take pre-determined journeys on various modes of transport around London, including buses, taxis and London Underground. These may also include assessments of bus stations and 'interchanges'; that is changing between various modes of transport, for example, taking a bus to an Underground station, then taking the Underground to another station and then taking a taxi home. There may be other areas also, for example assessments of the street environment and a pre-journey telephone call to ask for information.

Assessors pose as ordinary travelers and take specific journeys (instructions are given about what mode of transport to use, where to board and alight etc). They then answer a series of questions about their journey. Some interaction with staff is usually required; this may be a request for assistance or a question concerning some aspect of accessibility.

To become an assessor:

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