JetStar: Are They Instituting "Kurt Fearnley Class Service" as a New Standard?

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The recent coverage of JetStar's treatment of gold medal athlete Kurt Fearnly might have seemed like an aberration - today it is starting to sound like a new business policy as "Jetstar apologises for refusing to book guide dog on flight" Could it be that this is there way of celebrating the UN's International Day of Persons with Disabilities - 3 December 2009?:

Only just recovering from being criticised over its wheelchair policy, Jetstar has now had to apologise to a visually impaired couple who were not allowed to book their guide dog onto their flight. Melbournians Glen Bracegirdle, who is visually impaired but does not require a guide dog, and Kathryn Beaton, who does require a guide dog, were recently denied their guide dog when attempting to book a Jetstar flight. This is despite the fact that in Jetstar's own terms and conditions declaring "we [Jetstar] do provide limited special assistance services to accommodate customers who... need to travel with an accredited service dog". Jetstar stipulates that that those intending to travel with a guide dog must "advise Jetstar that they have a disability" and the couple claim that was exactly what they did when they contacted the Jetstar call centre but were told "no dogs, no dogs, no dogs" by the Jetstar reservation team member.
For the full story: http://www.etravelblackboard.com/showarticle.asp?id=99951

The Parliamentary Secretary for Disabilities, Bill Shorten, says he has been disappointed by the latest claims against Jetstar.

He says the airline clearly has some questions to answer.

"Jetstar tells me that these are two isolated incidents, but I think other people will say they've had two strikes in two weeks," he said.

"I think it is worth myself, being the Government spokesperson, and the Human Rights Commissioner meeting with the leader of Jetstar to identify how things can improve. I think it's embarrassing."

Source:

http://www.abc.net.au/news/stories/2009/12/03/2761041.htm


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