As
the World Health Organisation declares today the International Day of
Persons with Disabilities, ABTA is calling on customers with
disabilities to let their travel agent, tour operator or airline know
at least 48 hours before travel if they need assistance at the airport.
Travel companies are happy to provide assistance and also have an
obligation under the Persons with Reduced Mobility Regulations, but
they have found that customers can be reticent in expressing their need
for help.
The PRM regulations were introduced on 26 July 2008
and placed an obligation on travel, agents, tour operators and airlines
within the European Union not to refuse a booking to anyone with
restricted mobility and to ensure that air travel is fully accessible.
However if advance notice is not provided, resources such as
wheelchairs and airport staff may not be readily available often
causing delay and inconvenience to customers.
Casia Zajac
ABTA Head of Communications said "Persons with Disabilities are
incredibly important to our industry and we are more than happy to
remove any barriers to their ability to travel. Letting transport
providers at the airport know of any requirements in advance is an easy
and sensible way to help us to do that"
Source:
http://www.traveldaily.co.uk/AsiaPacificNews/Detail.aspx?Section=15789
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