India: Technology to "Teach the Left Hand What the Right Hand is Doing?"

India is the largest democracy in the world - and democracy survives on citizen participation.

India also has emerged as a leader in the world of computers and internet technologies - modern enablers of democratic participation.

The government of India has instituted  very simple marriage of technology and government accountability to the people - a digital "Suggestion and Complaints Box".

For Indian travelers this can be important since the Passport Office. Sometimes it can be effective in helping someone get out their front door and across the road:

Government of India has an online Grievance forum at
http://www.pgportal.gov.in
 
Couple of months back, the Faridabad Municipal Corporation laid new roads
in his area and the residents were very happy about it. But 2 weeks
later, BSNL dug up the newly laid roads to install new cables which
annoyed all the residents. A resident used the above listed grievance
forum to highlight his concern. To his surprise, BSNL and Municipal
Corporation of Faridabad were served a show cause notice and the guy
received a copy of the notice in one week. Government has asked the MC
and BSNL about the goof up as it's clear that both the government
departments were not in sync at all.

The govt. wants people to use this tool to highlight the problems they
faced while dealing with Government officials or departments like:

1) Railways
2) Posts
3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar
Telephone Nigam Limited (MTNL )
4) Urban Development ( Delhi Development Authority (DDA) , Land &
Development Office (L&DO) , Central Public Works Department (CPWD) , etc)
5) Petroleum & Natural Gas
6) Civil Aviation ( Air India , Airports Authority of India , etc)
7) Shipping , Road Transport & Highways
8) Tourism
9) Public Sector Banks
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of
Maharashtra Canara Bank Central Bank of India Corporation Bank
Dena Bank Indian Bank Indian Overseas Bank Industrial Development
Bank of India Ltd National Bank for Agriculture and Rural Development
Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank
Small Industries Development Bank of India State Bank of Bikaner &
Jaipur State Bank of Hyderabad State Bank of India State Bank of
Indore State Bank of Mysore State Bank of Patiala State Bank of
Travancore Syndicate Bank UCO Bank Union Bank of India United Bank
of India Vijaya Bank
10) Public Sector Insurance Companies
GIC of India Life Insurance Corporation of India National Insurance
Company Ltd. The New India Assurance Company Ltd. The Oriental
Insurance Company Ltd. United India Insurance Company Ltd.
11) National Saving Scheme of Ministry of Finance
12) Employees' Provident Fund Organization
13) Regional Passport Authorities
Regional Passport Office, Ahemadabad Regional Passport Office, Amritsar
Regional Passport Office, Bangalore Regional Passport Office, Bareilly
Regional Passport Office, Bhopal Regional Passport Office, Bhubaneswar
Regional Passport Office, Chandigarh Regional Passport Office, Chennai
Regional Passport Office, Cochin Regional Passport Office, Coimbatore
Regional Passport Office, Dehradun Regional Passport Office, Delhi
Regional Passport Office, Ghaziabad Regional Passport Office, Goa
Regional Passport Office, Guwahati Regional Passport Office, Hyderabad
Regional Passport Office, Jaipur Regional Passport Office, Jalandhar
Regional Passport Office, Jammu Regional Passport Office, Kolkata
Regional Passport Office, Kozhikode Regional Passport Office, Lucknow
Regional Passport Office, Madurai Regional Passport Office, Malappuram
Regional Passport Office, Mumbai Regional Passport Office, Nagpur
Regional Passport Office, Patna Regional Passport Office, Pune
Regional Passport Office, Raipur Regional Passport Office, Ranchi
Regional Passport Office, Shimla Regional Passport Office, Srinagar
Regional Passport Office, Surat Regional Passport Office, Thane
Regional Passport Office, Trichy Regional Passport Office, Trivandrum
Regional Passport Office, Visakhapatnam
14) Central Government Health Scheme
15) Central Board of Secondary Education
16) Kendriya Vidyalaya Sangathan
17) National Institute of Open Schooling
18) Navodaya Vidyalaya Samiti
19) Central Universities
20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation
under Ministry of Labour

Appreciation to Niranjan Khatri for this news item





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