Tourism Websites Fall Short On Accessibility


Almost all UK tourism websites are failing to meet basic acceptable
standards of accessibility, according to a new report from technology
access charity AbilityNet.

The report, the latest in a series of 'State of the eNation' surveys by the
charity, assessed ten websites at random from a list of the most popular
UK visitor attractions. The sites were rated using a five star scale from
'very inaccessible' (one star) to 'very accessible' (five stars), with
three stars representing an 'adequate' level of accessibility.

Only one of the ten sites examined - the Glasgow Science Centre - met
or exceeded this 'adequate' threshold. The centre's site
( ) has been improved in the past
year with accessibility in mind and as a result achieved four stars.

Of the other sites assessed, four achieved two stars (the Eden Project,
The Giant's Causeway, National Waterfront Museum and Portmeirion)
and five were deemed very inaccessible, receiving only one star
(Belfast Zoo, The Burns Heritage Museum, Edinburgh Castle, Kew
Gardens and the London Eye).

Sites which fail to meet the three-star level may be falling short of
service access requirements set out in the UK's Disability
Discrimination Act
, AbilityNet says.

The report took into account sites' compliance with the international
World Wide Web Consortium's Web Content Accessibility
Guidelines, as well as the practical difficulties that visitors with a range
of disabilities may experience. Among the features that cause problems
are small text that cannot be resized; unnecessary complexity; closely
clustered buttons; unlabeled images and over-reliance on visual clues.
Since the audit was taken at least three of the single-star-rated
attractions have expressed a commitment to improving the accessibility
of their websites.


E-access Bulletin, Headstar, Issue 96

Copyright 2007 Headstar Ltd .
The Bulletin may be reproduced as long as all parts including this
copyright notice are included, and as long as people are always
encouraged to subscribe with us individually by email. Please also
inform the editor when you are reproducing our content. Sections of
the bulletin may be quoted as long as they are clearly sourced as 'taken
from e-access bulletin, a free monthly email newsletter', and our web
site address:
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Editor - Dan Jellinek
Reporter: Majeed Saleh
Editorial advisor - Kevin Carey
Marketing Executive - Claire Clinton
Sales and Marketing - Jo Knell, Will Knox.

ISSN 1476-6337

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