Darcry & Daruwalla: Personal and Societal Attitudes to Disability

| 0 Comments

CONCLUSION

This paper has examined the role, nature, and impact of disability awareness training in the industry. It has shown that such training can be a valuable resource in forming and changing the personal attitudes of nondisabled persons towards those with disabilities. While previous studies have identified the need for disability awareness training, tourism has not been forthcoming in developing access and service provisions to meet the needs of this group. Human rights legislation in many Western countries has had the salutary effect of preventing service providers from overtly discriminating. However, the industry as a whole has been reluctant to embrace the concepts of universal design (for access) and disability awareness training, while at the same time it claims to be informed (Darcy 2002; Goodall 2002; O’Neill and Knight, 2000).

Operators and service providers need to be moved from the mindset
of just wanting to meet their legislated human rights obligations to
exemplary service provision.

As they do when focusing on any market segment, service providers need to internalize a more holistic embrace of attitudinal modification to accommodate the tourism experience. The service and the experience would then be lifted from the banal to the truly memorable. This internalization of positive attitude by industry service personnel would influence both personal and societal attitudes towards people with disabilities and help in the creation of a more civil society.

Leave a comment

Recent Entries

Disabled? No, Just a Bit Stiff.
The connection between Universal Design, aging, and travel continues to surface. A unique "massively multi-player future forecasting role-playing experience" designed…
Universal Design, Development, and Inclusive Tourism (Spanish)
De la revista Rèport Amèricas: Part I: Part II: Rèport Amèricas. Impresiones New Gate Media Editorial Turística, Año VI,…
Busqueda Laboral: Hotel Inclusivo en La Argentina (Spanish)
Noticas de la Argentina con una oportunidade profisional:       Está llegando... UNITE!!! Dejanos saber tu experiencia en un CV.    ¿Estudiaste…
Tools to Aid the Green Travel/Inclusive Travel Convergence
Editor's note: The following excerpt from Marcus L Endicott's blog may contain unfamiliar language but it you stick with it…
Benchmark Games: The Sydney 2000 Paralympic Games
Benchmark Games: The Sydney 2000 Paralympic GamesRichard Cashman and Simon DarcyWith a Foreword by Karen TighePublished in conjunction with…
Tanni Grey- Thompson on Travel
Dame Tanni Grey-Thompson takes the world on tour with her in the Mail Online article, "Celeb travel: Tanni Grey- Thompson…
A Proud Member of ENAT
TFA at the Best of Britain & Ireland: 28-29 March 2009
Tourism for All UK will have a stand (No 374) at this exciting new showthat invites you to explore…