Microtel Continues its Tradition of Service

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Microtel Inns & Suites conducted a survey of those attending the World Congress & Expo on Disabilities. The results, announced in, 'Survey of Travelers with Disabilities'



The majority of respondents took several trips a year, traveled by car (several used a van) to destinations around the U.S., and had disabilities requiring the use of a wheelchair. More than one third of participants booked their hotel accommodations via the web, followed by calling the toll-free number or contacting the hotel directly. Nearly 100 WCD attendees responded to the survey.

When asked about their experience when staying at hotels in general, following are highlights:

  • "How can hotels improve service levels or services offered to make your stay more enjoyable?" Respondents said, 'by being more service- oriented' and 'by having more room to maneuver easily.' Several also indicated, 'by being more sensitive to the needs of the disabled, and more understanding about their needs.'
  • "In addition to those items required by the ADA, what would make your hotel stay more comfortable?" Several respondents again mentioned the 'need for more space' and also 'an accessible bathroom that includes a roll-in shower.'
  • "What influences your decision on where to stay?" Respondents indicated that 'hotel rates' were most important, followed by 'those ADA features offered,' 'helpful employees,' and the 'type of room.'
  • "Do you require an open bed frame?" More than two-thirds of respondents did not.
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