I spent today touring Holland America Line's 1 year-old luxury liner, Oosterdam, in port in San Francisco. Corporate staff gave a presentation on their $225 million "Signature of Excellence" fleet makeover that will focus on five areas identified by passengers as priority features: Dining, Accommodation, Service, Activities, and Destinations.
Apparently, people with disabilities are not among those the company identified as "passengers" when they did their research on what would constitute excellence.
Being in a wheelchair I was frequently told how many disabled passengers cruise with them. That is, their passenger lists demonstrate the continuous demand and their bottom line makes the economic argument in passenger fares . Yet no one from VPs presenting to the ship's crew seemed to have a grasp of UD - and the concept of visitability was completely foreign to them.
For example, the two high-end suite classes were barrier-rich and unliveable from a wheelchair while the few accessible lower-end suites and cabins incorporated crude retrofits.